{"id":10519,"date":"2019-01-17T15:20:01","date_gmt":"2019-01-17T15:20:01","guid":{"rendered":"http:\/\/localhost:8080\/?p=10519"},"modified":"2019-01-17T15:20:01","modified_gmt":"2019-01-17T15:20:01","slug":"dematerialisation-des-services-publics-l-inquietude-du-defenseur-des-droits","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2019\/01\/17\/dematerialisation-des-services-publics-l-inquietude-du-defenseur-des-droits\/","title":{"rendered":"D\u00e9mat\u00e9rialisation des services publics\u00a0: l\u2019inqui\u00e9tude du d\u00e9fenseur des droits"},"content":{"rendered":"

\"fracture<\/p>\n

\n

Source : rapport \u00ab D\u00e9mat\u00e9rialisation et in\u00e9galit\u00e9s d\u2019acc\u00e8s aux services publics \u00bb<\/p>\n<\/figure>\n

Le D\u00e9fenseur des droits vient de publier un rapport<\/a> pointant du doigt les risques d\u2019in\u00e9galit\u00e9s d\u2019acc\u00e8s aux services publics dans le cadre de la d\u00e9mat\u00e9rialisation des proc\u00e9dures administratives. Y sont notamment mises en lumi\u00e8re les fractures territoriales, sociales et culturelles qui, ajout\u00e9es aux dysfonctionnements des outils d\u00e9j\u00e0 mis en \u0153uvre, ne vont \u00ab pas dans le sens de l\u2019am\u00e9lioration des droits, pour tous et pour toutes \u00bb.<\/p>\n

\n

Face \u00e0 ces fractures, ces loup\u00e9s, ces d\u00e9rives, la premi\u00e8re recommandation du D\u00e9fenseur des droits est simple : \u00ab Qu\u2019aucune d\u00e9marche administrative ne soit accessible uniquement par voie d\u00e9mat\u00e9rialis\u00e9e. \u00bb Il plaide, par ailleurs, pour que soient rep\u00e9r\u00e9es et accompagn\u00e9es les personnes en difficult\u00e9 avec le num\u00e9rique, jugeant les dispositifs existants \u2013 comme les maisons de services au public, les \u00ab points num\u00e9riques \u00bb dans les pr\u00e9fectures, ou la distribution de ch\u00e8que pour des heures de formation \u2013 int\u00e9ressants, mais insuffisants. Il pr\u00e9conise de \u00ab red\u00e9ployer une partie des \u00e9conomies procur\u00e9es par la d\u00e9mat\u00e9rialisation des services publics vers la mise en place de dispositifs p\u00e9rennes d\u2019accompagnement des usagers \u00bb.<\/p>\n<\/blockquote>\n

Plus d\u2019informations dans Le Monde<\/a> \u2013 Aline Leclerc \u2013 17\/01\/2019<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Source : rapport \u00ab D\u00e9mat\u00e9rialisation et in\u00e9galit\u00e9s d\u2019acc\u00e8s aux services publics \u00bb Le D\u00e9fenseur des droits vient de publier un rapport pointant du doigt les risques d\u2019in\u00e9galit\u00e9s d\u2019acc\u00e8s aux services publics dans le […]<\/p>\n","protected":false},"author":1,"featured_media":10518,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[129],"tags":[],"class_list":["post-10519","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-numerique"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019.jpg",730,382,false]},"categories_names":{"129":{"name":"Num\u00e9rique","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-numerique\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019.jpg",300,157,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019.jpg",305,160,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019.jpg",400,209,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019.jpg",600,314,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019.jpg",730,382,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019.jpg",130,68,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/01\/fracture_numerique_012019.jpg",730,382,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/10519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=10519"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/10519\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/10518"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=10519"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=10519"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=10519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}