{"id":10724,"date":"2019-02-21T11:56:52","date_gmt":"2019-02-21T11:56:52","guid":{"rendered":"http:\/\/localhost:8080\/?p=10724"},"modified":"2019-02-21T11:56:52","modified_gmt":"2019-02-21T11:56:52","slug":"amelioration-des-relations-entre-les-operateurs-et-leurs-abonnes","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2019\/02\/21\/amelioration-des-relations-entre-les-operateurs-et-leurs-abonnes\/","title":{"rendered":"Am\u00e9lioration des relations entre les op\u00e9rateurs et leurs abonn\u00e9s"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-10723\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg\" alt=\"mediateur comm electroniques 022019\" width=\"600\" height=\"268\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg 730w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019-300x134.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<figure>\n<p>Source&nbsp;: Rapport d\u2019activit\u00e9 2018 du M\u00e9diateur des communications \u00e9lectroniques<\/p>\n<\/figure>\n<p>Avec une diminution de 12% des saisines des consommateurs en 2018, le M\u00e9diateur des communications \u00e9lectroniques prend acte, dans son dernier <a href=\"http:\/\/rapportmediateur2018.mediation-telecom.org\/\" target=\"_blank\" rel=\"noopener\">rapport annuel<\/a>, d&rsquo;une am\u00e9lioration des traitements des r\u00e9clamations par les services de relation client des op\u00e9rateurs, m\u00eame s\u2019il reste encore du chemin \u00e0 parcourir pour ces derniers.<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.zdnet.fr\/actualites\/les-saisines-au-mediateur-des-communications-electroniques-chutent-de-12-en-2018-39880925.htm\" target=\"_blank\" rel=\"noopener\">ZDNet<\/a> \u2013 Pierre Benhamou \u2013 20\/02\/2019<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Source&nbsp;: Rapport d\u2019activit\u00e9 2018 du M\u00e9diateur des communications \u00e9lectroniques Avec une diminution de 12% des saisines des consommateurs en 2018, le M\u00e9diateur des communications \u00e9lectroniques prend acte, dans son dernier [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":10723,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-10724","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg",730,326,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg",300,134,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg",305,136,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg",400,179,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg",600,268,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg",730,326,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg",130,58,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/02\/mediateur_comm_electroniques_022019.jpg",730,326,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/10724","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=10724"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/10724\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/10723"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=10724"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=10724"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=10724"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}