{"id":11096,"date":"2019-04-18T08:44:24","date_gmt":"2019-04-18T08:44:24","guid":{"rendered":"http:\/\/localhost:8080\/?p=11096"},"modified":"2019-04-18T08:44:24","modified_gmt":"2019-04-18T08:44:24","slug":"telecoms-forte-baisse-du-nombre-de-plaintes-en-2018","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2019\/04\/18\/telecoms-forte-baisse-du-nombre-de-plaintes-en-2018\/","title":{"rendered":"T\u00e9l\u00e9coms : forte baisse du nombre de plaintes en 2018"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-11095\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg\" width=\"600\" height=\"293\" alt=\"barometre afutt 042019\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg 730w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019-300x147.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<figure>\n<p>Source : Observatoire des plaintes et insatisfaction 2018 de l&rsquo;Afutt<\/p>\n<\/figure>\n<p>L\u2019Association fran\u00e7aise des utilisateurs de t\u00e9l\u00e9communications (Afutt) vient de publier le mill\u00e9sime 2018 de son <a href=\"https:\/\/www.afutt.org\/publications\/observatoire-afutt-2018\" target=\"_blank\" rel=\"noopener\">Observatoire des plaintes et insatisfactions<\/a>. Apr\u00e8s deux ann\u00e9es noires, il met en lumi\u00e8re une forte diminution (-39%) du nombre de plaintes des utilisateurs (3170 en 2018 contre 5183 en 2017).<\/p>\n<p>Tous les op\u00e9rateurs contribuent \u00e0 cette baisse, qui est cependant moins marqu\u00e9e chez Orange (-10%, avec 637 plaintes en 2018 contre 710 en 2017) que chez ses concurrents, notamment SFR qui, malgr\u00e9 une forte am\u00e9lioration de son service aux clients (47% de plaintes en moins en 2018), concentre tout de m\u00eame pr\u00e8s de la moiti\u00e9 des plaintes enregistr\u00e9es.<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.latribune.fr\/technos-medias\/telecoms\/telecoms-forte-baisse-du-nombre-de-plaintes-814547.html\" target=\"_blank\" rel=\"noopener\">La Tribune<\/a> \u2013 Pierre Mani\u00e8re \u2013 17\/04\/2019<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Source : Observatoire des plaintes et insatisfaction 2018 de l&rsquo;Afutt L\u2019Association fran\u00e7aise des utilisateurs de t\u00e9l\u00e9communications (Afutt) vient de publier le mill\u00e9sime 2018 de son Observatoire des plaintes et insatisfactions. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11095,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-11096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg",730,357,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg",300,147,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg",305,149,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg",400,196,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg",600,293,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg",730,357,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg",130,64,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2019\/04\/barometre_afutt_042019.jpg",730,357,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/11096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=11096"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/11096\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/11095"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=11096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=11096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=11096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}