{"id":13225,"date":"2020-01-07T09:26:30","date_gmt":"2020-01-07T09:26:30","guid":{"rendered":"http:\/\/localhost:8080\/?p=13225"},"modified":"2020-01-07T09:26:30","modified_gmt":"2020-01-07T09:26:30","slug":"orange-fnac-vos-notes-sur-le-service-client-pesent-lourd-sur-les-carrieres-capital","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2020\/01\/07\/orange-fnac-vos-notes-sur-le-service-client-pesent-lourd-sur-les-carrieres-capital\/","title":{"rendered":"Orange, Fnac… vos notes sur le service client p\u00e8sent lourd sur les carri\u00e8res – Capital"},"content":{"rendered":"

\"capitalnote<\/p>\n

Plus un achat ou un appel \u00e0 un SAV sans qu\u2019on nous demande nos avis sur l\u2019accueil et le conseil. Des salaires en d\u00e9pendent. Des emplois aussi.<\/h4>\n

\u00ab\u00a0Mon job ? C\u2019\u00e9tait devenu un cauchemar\u00a0\u00bb, souffle Nasolino Gomes. Ce commercial a travaill\u00e9 dix ans chez Orange. Au d\u00e9but, tout se passait tr\u00e8s bien. \u00ab\u00a0Je touchais un salaire fixe et une part variable qui \u00e9tait li\u00e9e au nombre de produits que je vendais\u00a0\u00bb, raconte-t-il. Mais voil\u00e0, l\u2019introduction d\u2019une \u00ab\u00a0\u00e9valuation qualitative\u00a0\u00bb, en partie bas\u00e9e sur les questionnaires de satisfaction distribu\u00e9s aux clients de sa boutique, a tout fait basculer.
[…]<\/p>\n

\u00ab\u00a0Si les plaintes concernent le temps d\u2019attente dans une boutique, la direction peut d\u00e9cider de renforcer les \u00e9quipes, pr\u00e9cise ainsi S\u00e9bastien Crozier, pr\u00e9sident de la CFE-CGC Orange. On met aussi en place des formations cibl\u00e9es sur les points n\u00e9gatifs soulign\u00e9s par la client\u00e8le.\u00a0\u00bb
[…]
Chez Orange<\/a>, la r\u00e9mun\u00e9ration variable des commerciaux fond comme neige au soleil quand l\u2019effectif d\u2019une boutique n\u2019atteint pas un objectif collectif de satisfaction (82% en moyenne). De quoi entra\u00eener une ambiance de travail parfois d\u00e9l\u00e9t\u00e8re.<\/p>\n

Lire l’article complet sur Capital <\/a> – 03\/01\/2020
Sur l’intranet<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Plus un achat ou un appel \u00e0 un SAV sans qu\u2019on nous demande nos avis sur l\u2019accueil et le conseil. Des salaires en d\u00e9pendent. Des emplois aussi. \u00ab\u00a0Mon job ? […]<\/p>\n","protected":false},"author":1,"featured_media":13224,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[121],"tags":[],"class_list":["post-13225","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-revue-de-presse"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy-150x150.png",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy.png",600,303,false]},"categories_names":{"121":{"name":"Dans les m\u00e9dias","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/presse\/revue-de-presse\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy-150x150.png",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy.png",300,152,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy.png",305,154,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy.png",400,202,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy.png",600,303,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy.png",600,303,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy.png",130,66,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/01\/capitalnote_copy.png",600,303,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/13225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=13225"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/13225\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/13224"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=13225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=13225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=13225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}