{"id":13405,"date":"2020-02-06T11:01:57","date_gmt":"2020-02-06T11:01:57","guid":{"rendered":"http:\/\/localhost:8080\/?p=13405"},"modified":"2020-02-06T11:01:57","modified_gmt":"2020-02-06T11:01:57","slug":"l-arcep-recoit-de-moins-en-moins-de-plaintes-concernant-les-operateurs","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2020\/02\/06\/l-arcep-recoit-de-moins-en-moins-de-plaintes-concernant-les-operateurs\/","title":{"rendered":"L\u2019Arcep re\u00e7oit de moins en moins de plaintes concernant les op\u00e9rateurs"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-13403\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg\" alt=\"signalements arcep 022020\" width=\"600\" height=\"300\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg 600w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020-300x150.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<figure>\n<p>Source : Arcep<\/p>\n<\/figure>\n<p>En d\u00e9but de semaine, l\u2019Autorit\u00e9 a pr\u00e9sent\u00e9 le <a href=\"http:\/\/localhost:8080\/wp-content\/uploads\/2020\/02\/03-20-version-francaise.pdf\" target=\"_blank\" rel=\"noopener\">bilan 2019<\/a> des plaintes des consommateurs re\u00e7ues via sa plateforme \u00ab J&rsquo;alerte l&rsquo;Arcep \u00bb. Avec un peu plus de 24 000 signalements, celles-ci sont en net recul par rapport \u00e0 <a href=\"201812147071\/actu-telecoms\/orange-est-l-operateur-qui-genere-le-moins-de-plaintes-aupres-de-l-arcep.html\">2018<\/a> (34&nbsp;000).<\/p>\n<p>Si les plaintes li\u00e9es \u00e0 la disponibilit\u00e9 et la qualit\u00e9 de service restent majoritaires (47% des signalements), leur nombre diminue notablement (62% en 2018). Avec le d\u00e9veloppement de la fibre, les plaintes li\u00e9es \u00e0 cette technologie sont logiquement en augmentation (13%), r\u00e9sultant souvent du match de ping-pong auxquels se livrent, en cas de probl\u00e8me, l\u2019op\u00e9rateur qui a fibr\u00e9 un b\u00e2timent et l\u2019op\u00e9rateur choisi par le consommateur. Les plaintes concernant le d\u00e9marchage t\u00e9l\u00e9phonique sont \u00e9galement en augmentation&nbsp;: une <a href=\"https:\/\/www.vie-publique.fr\/loi\/273113-ppl-encadrement-du-demarchage-telephonique-et-appels-frauduleux\" target=\"_blank\" rel=\"noopener\">nouvelle loi<\/a> devrait bient\u00f4t tenter d\u2019y rem\u00e9dier, permettant notamment aux op\u00e9rateurs de couper les num\u00e9ros d\u2019\u00e9mission des appels ind\u00e9sirables.<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.lefigaro.fr\/secteur\/high-tech\/l-autorite-des-telecoms-s-inquiete-des-pratiques-des-operateurs-dans-la-fibre-20200204\" target=\"_blank\" rel=\"noopener\">Le Figaro<\/a> \u2013 Elsa Bembaron \u2013 04\/02\/2020<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Source : Arcep En d\u00e9but de semaine, l\u2019Autorit\u00e9 a pr\u00e9sent\u00e9 le bilan 2019 des plaintes des consommateurs re\u00e7ues via sa plateforme \u00ab J&rsquo;alerte l&rsquo;Arcep \u00bb. Avec un peu plus de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13403,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-13405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg",600,300,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg",600,300,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/02\/signalements_arcep_022020.jpg",600,300,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/13405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=13405"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/13405\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/13403"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=13405"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=13405"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=13405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}