{"id":13667,"date":"2020-03-13T17:56:10","date_gmt":"2020-03-13T17:56:10","guid":{"rendered":"http:\/\/localhost:8080\/?p=13667"},"modified":"2020-03-13T17:56:10","modified_gmt":"2020-03-13T17:56:10","slug":"telecoms-de-moins-en-moins-de-conflits-entre-les-operateurs-et-leurs-abonnes","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2020\/03\/13\/telecoms-de-moins-en-moins-de-conflits-entre-les-operateurs-et-leurs-abonnes\/","title":{"rendered":"T\u00e9l\u00e9coms : de moins en moins de conflits entre les op\u00e9rateurs et leurs abonn\u00e9s"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-13666\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg\" alt=\"mediatrice comm elec 2019 022020\" width=\"600\" height=\"300\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg 600w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020-300x150.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<figure>\n<p>Source&nbsp;: Rapport d\u2019activit\u00e9 de la m\u00e9diatrice des communications \u00e9lectroniques<\/p>\n<\/figure>\n<p>Paru en milieu de semaine, le <a href=\"http:\/\/rapportannuel2019.mediation-telecom.org\/\" target=\"_blank\" rel=\"noopener\">rapport annuel<\/a> de la m\u00e9diatrice des communications \u00e9lectroniques affiche un nombre de saisines de particuliers en conflit avec leurs op\u00e9rateurs en diminution de 8% pour 2019. Ce chiffre d\u00e9cro\u00eet significativement depuis 2018 (-19%), r\u00e9compensant les efforts des op\u00e9rateurs en mati\u00e8re de \u00ab&nbsp;process clients (communication, information pr\u00e9-contractuelle et traitement clients) dans l&rsquo;objectif d&rsquo;am\u00e9liorer la confiance que les consommateurs&nbsp;\u00bb.<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.latribune.fr\/technos-medias\/telecoms\/telecoms-moins-de-conflits-entre-les-operateurs-et-leurs-abonnes-841974.html\" target=\"_blank\" rel=\"noopener\">La Tribune<\/a> \u2013 Pierre Mani\u00e8re \u2013 12\/03\/2020<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Source&nbsp;: Rapport d\u2019activit\u00e9 de la m\u00e9diatrice des communications \u00e9lectroniques Paru en milieu de semaine, le rapport annuel de la m\u00e9diatrice des communications \u00e9lectroniques affiche un nombre de saisines de particuliers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":13666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-13667","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg",600,300,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg",600,300,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2020\/03\/mediatrice_comm_elec_2019_022020.jpg",600,300,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/13667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=13667"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/13667\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/13666"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=13667"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=13667"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=13667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}