{"id":14513,"date":"2020-07-07T15:41:32","date_gmt":"2020-07-07T15:41:32","guid":{"rendered":"http:\/\/localhost:8080\/?p=14513"},"modified":"2020-07-07T15:41:32","modified_gmt":"2020-07-07T15:41:32","slug":"barometre-salaries-2020-serenite-ou-trompe-l-oeil","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2020\/07\/07\/barometre-salaries-2020-serenite-ou-trompe-l-oeil\/","title":{"rendered":"Barom\u00e8tre salari\u00e9s 2020: s\u00e9r\u00e9nit\u00e9 ou trompe l’\u0153il ?"},"content":{"rendered":"

[French version here\/English version below<\/em>]<\/p>\n

Dans le cadre du Comit\u00e9 de Groupe Europ\u00e9en d’Orange r\u00e9uni en s\u00e9ance ordinaire et par t\u00e9l\u00e9conf\u00e9rence le 1er juillet 2020 \u00e0 Paris, la Direction du Groupe a inscrit un point \u00e0 l’ordre du jour relatif au barom\u00e8tre salari\u00e9 2020 pr\u00e9sent\u00e9 par Abdelwahab Rharade, responsable de l\u2019\u00e9coute salari\u00e9(e)s, DRH Groupe.<\/p>\n

Les r\u00e9sultats du barom\u00e8tre salari\u00e9s, enqu\u00eate r\u00e9alis\u00e9e en janvier 2020 aupr\u00e8s de l\u2019ensemble des salari\u00e9s du Groupe, ont fait l\u2019objet d\u2019une restitution agr\u00e9g\u00e9e au p\u00e9rim\u00e8tre du Comit\u00e9 de Groupe Europ\u00e9en.<\/p>\n

Les \u00e9lus avaient en effet reproch\u00e9 \u00e0 la Direction \u00e0 l\u2019occasion de la restitution des r\u00e9sultats 2018, le 5 juin 2019 \u00e0 Amsterdam, d\u2019avoir limit\u00e9 sa pr\u00e9sentation \u00e0 la seule zone Europe qui ne correspondait pas au p\u00e9rim\u00e8tre du Comit\u00e9 de Groupe Europ\u00e9en. Ils avaient \u00e9galement demand\u00e9 que les r\u00e9sultats ne soient pas seulement fournis globalement pour l\u2019ensemble du territoire, mais \u00e9galement, individuellement, pour chaque pays repr\u00e9sent\u00e9.<\/p>\n

Sur ce point les \u00e9lus ont \u00e9t\u00e9 entendus. Les r\u00e9sultats pr\u00e9sent\u00e9s ont \u00e9t\u00e9 \u00e9tablis sur la base des r\u00e9ponses de 60 000 salari\u00e9s sur les 115 000 qui avaient \u00e9t\u00e9 invit\u00e9s \u00e0 se prononcer et qui correspondent cette fois \u00e0 l\u2019\u00e9chantillon pertinent. Chaque repr\u00e9sentant de salari\u00e9s a pu \u00e9galement prendre connaissance des r\u00e9sultats relatifs \u00e0 son propre territoire.<\/p>\n

Pour cette pr\u00e9sentation la DRH a c\u00e9d\u00e9 la main aux repr\u00e9sentants de l\u2019institut CSA, auquel l\u2019enqu\u00eate et l\u2019analyse de r\u00e9sultats avait \u00e9t\u00e9 confi\u00e9es.<\/p>\n

Il en est r\u00e9sult\u00e9 une restitution plus factuelle et qui a sembl\u00e9 plus objective aux \u00e9lus, alors qu\u2019ils avaient eu le sentiment lors de l\u2019exercice pr\u00e9c\u00e9dent que la Direction s\u2019appliquait \u00e0 mettre en valeur les scores les plus favorables.<\/p>\n

La promesse d\u2019Orange d\u2019\u00eatre un employeur digital et humain d\u00e9clin\u00e9e selon les trois th\u00e9matiques d\u00e9sormais classiques des comp\u00e9tences, de l\u2019agilit\u00e9 et de l\u2019engagement, a donn\u00e9 lieu \u00e0 une profusion de donn\u00e9es chiffr\u00e9es, \u00e0 lire \u00e0 la fois en valeur absolue et en fonction de leur \u00e9volution par rapport \u00e0 l\u2019enqu\u00eate pr\u00e9c\u00e9dente . Les 59 pages du support de pr\u00e9sentation sont mises \u00e0 la disposition de nos adh\u00e9rents sur le site Alfresco de notre organisation syndicale.<\/p>\n

Au-del\u00e0 de la richesse des donn\u00e9es chiffr\u00e9es,les \u00e9lus ont vivement regrett\u00e9 l\u2019absence d\u2019analyse et surtout de plan d\u2019actions sur les sujets o\u00f9 les scores obtenus s\u2019av\u00e9raient insuffisants voire pr\u00e9occupants.<\/p>\n

Ainsi en a-t-il \u00e9t\u00e9, par exemple, suite \u00e0 la baisse significative du score relatif \u00e0 la propension des salari\u00e9s \u00e0 recommander les produits et services du Groupe. Quand les membres du Comit\u00e9 de Groupe Europ\u00e9en se sont inqui\u00e9t\u00e9s en s\u00e9ance de cette forme de d\u00e9sengagement des salari\u00e9s, la r\u00e9ponse apport\u00e9e a bien \u00e9t\u00e9 que la Direction s\u2019\u00e9tait \u00e9galement interrog\u00e9e sur ce score et avait engag\u00e9 une r\u00e9flexion, mais que celle-ci avait toutefois \u00e9t\u00e9 stopp\u00e9e par la crise sanitaire.<\/p>\n

Les \u00e9lus sont \u00e9galement rest\u00e9s dubitatifs sur les enseignements qui avaient pu \u00eatre tir\u00e9s de l\u2019enqu\u00eate pass\u00e9e et des actions entreprises pendant l\u2019ann\u00e9e \u00e9coul\u00e9e pour am\u00e9liorer le score relatif \u00e0 la reconnaissance individuelle jug\u00e9 insatisfaisant en 2019. Celui-ci a en effet encore baiss\u00e9 en 2020.<\/p>\n

En r\u00e9sum\u00e9 les repr\u00e9sentants des salari\u00e9s ont regrett\u00e9 que la pr\u00e9sentation se soit limit\u00e9e \u00e0 des donn\u00e9es chiffr\u00e9es, fasse \u00e0 nouveau l\u2019impasse d\u2019une analyse approfondie de ces donn\u00e9es, passe sous silence complet les verbatim qui ont pu \u00eatre collect\u00e9s et ne propose aucun plan d\u2019actions, renvoyant les \u00e9lus aux Directions de leurs pays respectifs. <\/strong><\/p>\n

Ils ont conclu \u00e0 une absence de sens r\u00e9el du dispositif de mesure du bien-\u00eatre et de la satisfaction des salari\u00e9s auquel seule la Direction est susceptible de trouver un int\u00e9r\u00eat, dans la mesure o\u00f9 il est requis pour l\u2019obtention des Troph\u00e9es Top Employeur sur les multiples g\u00e9ographies du Groupe. Ils ont convenu de solliciter que les r\u00e9sultats de l\u2019enqu\u00eate stress, dont ils sont \u00e0 l\u2019origine, soient mis \u00e0 l\u2019ordre du jour du prochain Comit\u00e9 de Groupe Europ\u00e9en.<\/strong><\/p>\n

[English version<\/em>]<\/p>\n

As part of the Orange European Works Council meeting in ordinary session and by teleconference on July 1st, 2020, in Paris, the Group Management has included an item on the agenda relating to the 2020 employee barometer presented by Abdelwahab Rharade, Employee Listening Manager, Group Human Resources Department.<\/p>\n

The results of the employee barometer, a survey carried out in January 2020 among all Group employees, were the subject of a report aggregated to the scope of the European Works Council.<\/p>\n

The elected members had indeed criticized the Management during the European Works Council session, which was held on June 5th, 2019, in Amsterdam, for limiting its presentation of the 2018 results to the only Europe Orange zone, which does not correspond to the European Works Council perimeter. They had also asked that the results not only be provided globally for the entire territory represented at the European Works Council, but also individually for each country.<\/p>\n

On this point, the elected members were heard. The results presented were established on the basis of the responses of 60,000 employees out of the 115,000 who were asked to comment, and which this time correspond to the relevant sample. Each European Works Council representative was also able to see the results relating to his own territory.<\/p>\n

For this time, Orange partners from the CSA, institute to which the investigation and the analysis of results had been entrusted, insured the presentation .<\/p>\n

This resulted in a more factual restitution which seemed more objective to the elected members, when they had felt in the previous exercise that the Management was trying to highlight the most favorable scores.<\/p>\n

Orange’s promise to be a digital and human employer, broken down according to the three themes of skills, agility and commitment, has given rise to a profusion of figures, to be read both in absolute value and according to their evolution compared to the previous survey. The 59 pages of the presentation support are made available to our CFE-CGC union members on the Alfresco union website.<\/p>\n

Beyond the richness of the figures, the elected members deeply regretted the absence of analysis and especially of action plans on the subjects where the scores obtained turned out to be insufficient or even worrying.<\/p>\n

This was the case, for example, with the significant drop in the score relating to the propensity of employees to recommend the group’s products and services. When the members of the Group were worried during the meeting about this form of employee disengagement, the response was that the Management had also wondered about this score and had initiated an analysis but that it had however been stopped by the Covid crisis.<\/p>\n

Elected members also remained skeptical about the lessons that could have been drawn from the past survey and the actions taken during the past year to improve the score relating to individual recognition deemed unsatisfactory in 2019. It indeed fell further in 2020.<\/p>\n

In summary, the employee representatives regretted that the meeting was limited to quantified data, again made the impasse of an analysis of this data, completely ignored the verbatim which may have been collected and did not propose any action plan. <\/strong><\/p>\n

They concluded that there was no real sense of this device for measuring well-being and employee satisfaction in which only the Management was likely to find an interest insofar as it was required for obtaining Top Employer Trophies in different countries. They agreed to request that the results of their own stress survey be put on the agenda for the next European Works Council session.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

[French version here\/English version below] Dans le cadre du Comit\u00e9 de Groupe Europ\u00e9en d’Orange r\u00e9uni en s\u00e9ance ordinaire et par t\u00e9l\u00e9conf\u00e9rence le 1er juillet 2020 \u00e0 Paris, la Direction du […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[118],"tags":[],"class_list":["post-14513","post","type-post","status-publish","format-standard","hentry","category-comite-groupe-europe-monde"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"118":{"name":"Comit\u00e9 Groupe Europe+Monde","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/comites-groupe\/comite-groupe-europe-monde\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/14513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=14513"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/14513\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=14513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=14513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=14513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}