{"id":15310,"date":"2020-11-06T14:36:30","date_gmt":"2020-11-06T14:36:30","guid":{"rendered":"http:\/\/localhost:8080\/?p=15310"},"modified":"2020-11-06T14:36:30","modified_gmt":"2020-11-06T14:36:30","slug":"rapport-d-activite-orange-france-siege-2eme-trimestre-2020","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2020\/11\/06\/rapport-d-activite-orange-france-siege-2eme-trimestre-2020\/","title":{"rendered":"Rapport d\u2019activit\u00e9 Orange France Si\u00e8ge 2\u00e8me trimestre 2020"},"content":{"rendered":"<p>Sur le mobile GP : 332 K clients ont chang\u00e9 d\u2019op\u00e9rateur au T2 Orange\/SOSH n\u2019en a capt\u00e9 que 17K soit 52% de l\u2019objectif initial ; ce qui nous place bon dernier en terme de part de conqu\u00eates, apr\u00e8s un T1 o\u00f9 nous avions perdu pr\u00e8s de 58K clients. Nous comptabilisons aujourd\u2019hui 19,4 millions de clients mobile GP en France dont 5,8 millions de clients Open. Malgr\u00e9 ces pi\u00e8tres performances commerciales, le CA augmente de +0,1% gr\u00e2ce \u00e0 OPEN; la 1ere fois depuis le T3 2018 !<\/p>\n<p>Sur le broadband GP : 126K clients ont chang\u00e9 d\u2019op\u00e9rateur Internet dont 59 K (160% de l\u2019objectif) sont venus chez Orange, ce qui nous place 2e en part de conqu\u00eate derri\u00e8re FREE ; la migration vers la Fibre s\u2019 acc\u00e9l\u00e8re ; au T2 609K clients ont bascul\u00e9 sur la Fibre dont 239K (89% de l\u2019objectif) sur la fibre Orange, juste derri\u00e8re FREE \u00e0 243K, ; 51% des nouveaux clients Fibre Orange viennent de la concurrence. Notre parc client internet s\u2019\u00e9l\u00e8ve \u00e0 11,8 millions de clients dont 3,8 millions sur la Fibre. Sur le march\u00e9 de la Fibre, nous d\u00e9tenons 46% des parts de march\u00e9.<\/p>\n<p>Concernant les relais de croissance : nous sommes toujours en retard sur maison prot\u00e9g\u00e9e et nous avons surperform\u00e9 sur la SVOD.<\/p>\n<p>Concernant la relation client, le point notable est l\u2019afflux d\u2019appels en service client, bien sup\u00e9rieur aux pr\u00e9visions qui s\u2019est traduit par une d\u00e9gradation de la qualit\u00e9 de service et \u00e9galement du NPS.<\/p>\n<p>Enfin, le CA global DEF a fortement baiss\u00e9 avec une d\u00e9croissance beaucoup plus marqu\u00e9e sur les ventes d\u2019\u00e9quipements<\/p>\n<p>Les \u00e9lus du CSE ont not\u00e9 des \u00e9carts entre les informations qui leur ont \u00e9t\u00e9 fournies en amont du CSE et les informations \u00ab business \u00bb communiqu\u00e9es par la direction aux salari\u00e9s de DGP. Ils ont exig\u00e9 de disposer \u00e0 minima des m\u00eames informations que les salari\u00e9s dans les prochains rapports.<\/p>\n<ul>\n<li>* <a href=\"https:\/\/alfresco.cfecgc-orange.org\/share\/page\/site\/section-vmf\/document-details?nodeRef=workspace:\/\/SpacesStore\/586c0ff2-b285-4b13-84e3-7a0e3c6a5f4e\">Rapport d\u2019activit\u00e9 OFS T2 2020<\/a><\/li>\n<li>* <a href=\"https:\/\/alfresco.cfecgc-orange.org\/share\/page\/site\/section-vmf\/document-details?nodeRef=workspace:\/\/SpacesStore\/6ff59207-80ff-4b75-b1c6-014001af79c1\">Rapport de la Commission<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Sur le mobile GP : 332 K clients ont chang\u00e9 d\u2019op\u00e9rateur au T2 Orange\/SOSH n\u2019en a capt\u00e9 que 17K soit 52% de l\u2019objectif initial ; ce qui nous place bon [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15310","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"1":{"name":"Uncategorized","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/uncategorized\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/15310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=15310"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/15310\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=15310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=15310"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=15310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}