{"id":15683,"date":"2020-12-17T08:23:17","date_gmt":"2020-12-17T08:23:17","guid":{"rendered":"http:\/\/localhost:8080\/?p=15683"},"modified":"2020-12-17T08:23:17","modified_gmt":"2020-12-17T08:23:17","slug":"la-direction-digitale-reajuste-son-organisation","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2020\/12\/17\/la-direction-digitale-reajuste-son-organisation\/","title":{"rendered":"La Direction Digitale r\u00e9ajuste son organisation"},"content":{"rendered":"<p>La Direction Assistance Digitale et Communaut\u00e9 est compos\u00e9e de 6 \u00e9quipes, dont deux d\u2019entre elles&nbsp;: Parcours d\u2019assistance digitale (10 personnes) et Contenus assistance (7 personnes) connaissent une progression importante de leur activit\u00e9 en hausse de 5% par rapport \u00e0 2019, notamment due au chat et au messaging. Il y a 50 millions d\u2019interactions digitales en moyenne par trimestre. Le but de cette r\u00e9organisation est de rattacher ces deux \u00e9quipes \u00e0 une m\u00eame \u00e9quipe \u00ab&nbsp;assistance digitale Orange et Sosh&nbsp;\u00bb rattach\u00e9e directement \u00e0 la directrice de la Direction Digitale. L\u2019augmentation des interactions du digital est en grande partie li\u00e9e au covid, et donc non anticip\u00e9e, m\u00eame si la tendance de fond est \u00e0 la hausse.<\/p>\n<h4>Analyse de la CFE-CGC<\/h4>\n<p>Dans ce dossier, l\u2019analyse de la charge de travail n\u2019a pas \u00e9t\u00e9 pr\u00e9sent\u00e9e. Or si la Direction nous assure que la taille de l\u2019\u00e9quipe n\u2019est pas li\u00e9e au nombre d\u2019interactions digitales \u00e0 traiter, il n\u2019en reste pas moins que le but de cette r\u00e9organisation est d\u2019am\u00e9liorer le traitement de ces donn\u00e9es et donc l\u2019activit\u00e9 et la charge de travail de cette \u00e9quipe est bien li\u00e9e \u00e0 l\u2019augmentation du nombre d\u2019interactions.<\/p>\n<ul>\n<li>* <a href=\"https:\/\/alfresco.cfecgc-orange.org\/share\/page\/site\/section-vmf\/document-details?nodeRef=workspace:\/\/SpacesStore\/4f3b7d02-f687-4479-afd4-525e6f092e32\">information sur l\u2019ajustement de la Direction Digitale<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>La Direction Assistance Digitale et Communaut\u00e9 est compos\u00e9e de 6 \u00e9quipes, dont deux d\u2019entre elles&nbsp;: Parcours d\u2019assistance digitale (10 personnes) et Contenus assistance (7 personnes) connaissent une progression importante de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15683","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"1":{"name":"Uncategorized","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/uncategorized\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/15683","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=15683"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/15683\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=15683"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=15683"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=15683"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}