{"id":15797,"date":"2021-01-14T10:34:19","date_gmt":"2021-01-14T10:34:19","guid":{"rendered":"http:\/\/localhost:8080\/?p=15797"},"modified":"2021-01-14T10:34:19","modified_gmt":"2021-01-14T10:34:19","slug":"delivery-or-undelivery","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2021\/01\/14\/delivery-or-undelivery\/","title":{"rendered":"Delivery, or undelivery\u2026"},"content":{"rendered":"

\"pdf\"Delivery, or undelivery\u2026<\/span><\/a><\/h2>\n

Les ann\u00e9es passent et malgr\u00e9 l\u2019investissement de tous, le programme Delivery n\u2019est toujours pas en capacit\u00e9 de produire dans un d\u00e9lai raisonnable. Malgr\u00e9 le \u00ab Crash programme \u00bb, le \u00ab crash programme \u00bb du \u00ab crash programme \u00bb rien n\u2019y fait, notre m\u00e9t\u00e9o des d\u00e9lais se d\u00e9t\u00e9riore inexorablement avec des d\u00e9lais non maitris\u00e9s, qui mettent en p\u00e9ril notre cr\u00e9dibilit\u00e9 et notre mod\u00e8le \u00e9conomique sur les relais de croissance.<\/p>\n

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  • \n

    Un jour sans fin<\/h4>\n<\/li>\n<\/ul>\n

    A la veille de la r\u00e9organisation des march\u00e9s Entreprise et Pro PME, il est plus que jamais essentiel de pouvoir garantir nos engagements et d\u00e9velopper nos offres de service.<\/p>\n

      \n
    • \n

      DEF \u00e7a trompe \u00e9norm\u00e9ment<\/h4>\n<\/li>\n<\/ul>\n

      La hausse de notre indice de satisfaction client suite aux actions \u00ab cocooning \u00bb (un plan d\u2019appel vers nos clients pour prendre de leurs nouvelles en ces temps de crise) a d\u00fb contribuer \u00e0 masquer nos difficult\u00e9s.<\/p>\n

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      • \n

        Les Shadocks<\/h4>\n<\/li>\n<\/ul>\n

        A l\u2019heure de l\u2019intelligence artificielle, des tchat bot et des v\u00e9hicules autonomes, nos Responsables d\u2019Affaire Client (RAC) jonglent entre plus de 40 applications toutes plus contre productives les unes que les autres\u2026 et dans lesquelles il faut saisir et re-saisir des informations qui devraient depuis longtemps \u00eatre automatis\u00e9es.<\/p>\n

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        • \n

          La r\u00e9ponse de DEF aux probl\u00e8mes Delivery : \u00ab Pas nous, pas nous \u00bb :<\/strong><\/p>\n

            \n
          • Plus d\u2019un mois pour affecter un dossier \u00e0 la C4P : \u00ab Pas nous, pas nous \u00bb ;<\/li>\n
          • Dossier incomplet car les outils, CRM, Espace client Entreprise, sont obsol\u00e8tes, inefficaces, g\u00e9n\u00e9rateurs de probl\u00e8mes : \u00ab Pas nous, pas nous \u00bb ;<\/li>\n
          • Les techniciens UI ne se pr\u00e9sentent pas aux rendez-vous, n\u2019ont pas re\u00e7u le mat\u00e9riel : \u00ab pas nous, pas nous \u00bb ;<\/li>\n
          • L\u2019UI est en plan radial annuel : \u00ab pas nous, pas nous \u00bb ;<\/li>\n
          • 30% de mise en service non op\u00e9rationnel : \u00ab pas nous, pas nous \u00bb.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

             <\/p>\n","protected":false},"excerpt":{"rendered":"

            Delivery, or undelivery\u2026 Les ann\u00e9es passent et malgr\u00e9 l\u2019investissement de tous, le programme Delivery n\u2019est toujours pas en capacit\u00e9 de produire dans un d\u00e9lai raisonnable. Malgr\u00e9 le \u00ab Crash programme \u00bb, le […]<\/p>\n","protected":false},"author":1,"featured_media":12,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[39],"tags":[],"class_list":["post-15797","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-orange-business"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false]},"categories_names":{"39":{"name":"Orange Business","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/rmn\/orange-business\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/15797","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=15797"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/15797\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/12"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=15797"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=15797"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=15797"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}