{"id":16333,"date":"2021-03-29T08:37:15","date_gmt":"2021-03-29T08:37:15","guid":{"rendered":"http:\/\/localhost:8080\/?p=16333"},"modified":"2021-03-29T08:37:15","modified_gmt":"2021-03-29T08:37:15","slug":"avec-la-crise-les-plaintes-aupres-de-la-mediatrice-des-telecoms-flambent","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2021\/03\/29\/avec-la-crise-les-plaintes-aupres-de-la-mediatrice-des-telecoms-flambent\/","title":{"rendered":"Avec la crise, les plaintes aupr\u00e8s de la M\u00e9diatrice des T\u00e9l\u00e9coms flambent"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-16332\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg\" alt=\"mediatrice telecoms 032021\" width=\"600\" height=\"300\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg 600w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021-300x150.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<figure>\n<p>Source&nbsp;: Rapport d\u2019activit\u00e9 2020 de la M\u00e9diatrice des T\u00e9l\u00e9coms<\/p>\n<\/figure>\n<p>Les confinements et le d\u00e9veloppement du travail \u00e0 distance ont exacerb\u00e9 la sensibilit\u00e9 des abonn\u00e9s t\u00e9l\u00e9coms. L&rsquo;augmentation du nombre de <a href=\"https:\/\/rapportannuel2020.mediation-telecom.org\/\" target=\"_blank\" rel=\"noopener\">plaintes aupr\u00e8s de la M\u00e9diatrice des T\u00e9l\u00e9coms en 2020<\/a> (+13%, apr\u00e8s deux ann\u00e9es de baisse) en t\u00e9moigne, tout comme le pourcentage de saisines jug\u00e9es irrecevables (63%, en hausse de 24%).<\/p>\n<p>C\u2019est toujours le mobile qui concentre la plus grande partie des plaintes (41%), devant l\u2019ADSL (31%), mais la fibre est logiquement en forte croissance (+9%, pour atteindre 25% des dossiers). Les principaux motifs de litige concernent de fa\u00e7on croissante la facturation (+10%, pour atteindre 28% des dossiers). A l\u2019inverse, les saisines relatives aux contrats (22%) sont en nette baisse (-12%), tandis que celles concernant des probl\u00e8mes techniques (24%) sont en l\u00e9g\u00e8re baisse (-4%). Enfin, les litiges relatifs \u00e0 la r\u00e9siliation (19%) restent stables.<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.lefigaro.fr\/secteur\/high-tech\/avec-la-crise-les-plaintes-des-consommateurs-aupres-de-la-mediatrice-des-telecoms-flambent-20210325\" target=\"_blank\" rel=\"noopener\">Le Figaro<\/a> \u2013 Elsa Bembaron \u2013 25\/03\/2021<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Source&nbsp;: Rapport d\u2019activit\u00e9 2020 de la M\u00e9diatrice des T\u00e9l\u00e9coms Les confinements et le d\u00e9veloppement du travail \u00e0 distance ont exacerb\u00e9 la sensibilit\u00e9 des abonn\u00e9s t\u00e9l\u00e9coms. L&rsquo;augmentation du nombre de plaintes [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16332,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-16333","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg",600,300,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg",600,300,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/03\/mediatrice_telecoms_032021.jpg",600,300,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/16333","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=16333"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/16333\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/16332"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=16333"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=16333"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=16333"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}