{"id":16555,"date":"2021-04-30T09:26:33","date_gmt":"2021-04-30T09:26:33","guid":{"rendered":"http:\/\/localhost:8080\/?p=16555"},"modified":"2021-04-30T09:26:33","modified_gmt":"2021-04-30T09:26:33","slug":"en-2020-les-plaintes-aupres-de-l-arcep-ont-flambe","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2021\/04\/30\/en-2020-les-plaintes-aupres-de-l-arcep-ont-flambe\/","title":{"rendered":"En 2020, les plaintes aupr\u00e8s de l\u2019Arcep ont flamb\u00e9"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-16554\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg\" alt=\"plaintes arcep 2020 042021\" width=\"600\" height=\"300\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg 600w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021-300x150.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<figure>\n<p>Source&nbsp;: Arcep<\/p>\n<\/figure>\n<p>L&rsquo;ann\u00e9e derni\u00e8re, l&rsquo;autorit\u00e9 de r\u00e9gulation des t\u00e9l\u00e9coms a re\u00e7u plus de <a href=\"https:\/\/www.arcep.fr\/actualites\/les-communiques-de-presse\/detail\/n\/regulation-par-la-data-290421.html\" target=\"_blank\" rel=\"noopener\">33 000 alertes de consommateurs m\u00e9contents<\/a>,&nbsp;principalement via sa plateforme J&rsquo;alerte l&rsquo;Arcep, un nombre en hausse de 37% par rapport \u00e0 <a href=\"202002068652\/actu-telecoms\/l-arcep-recoit-de-moins-en-moins-de-plaintes-concernant-les-operateurs.html\">2019<\/a>,. Confinement oblige, les abonn\u00e9s ont, semble-t-il, moins bien support\u00e9 les probl\u00e8mes de connexions \u00e0 Internet.<\/p>\n<p>Le classement des op\u00e9rateurs \u00e9volue&nbsp;: Bouygues T\u00e9l\u00e9com reste en t\u00eate avec une moyenne de 19 alertes pour 100 000 clients. Orange passe \u00e0 la 2<sup>\u00e8me<\/sup> place avec 25 signalements pour 100 000 clients, devant SFR 26 et Free 29.<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.lefigaro.fr\/secteur\/high-tech\/telecoms-quel-operateur-a-genere-le-plus-de-clients-mecontents-en-2020-20210429\" target=\"_blank\" rel=\"noopener\">Le Figaro<\/a> \u2013 Elsa Bembaron \u2013 29\/04\/2021<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Source&nbsp;: Arcep L&rsquo;ann\u00e9e derni\u00e8re, l&rsquo;autorit\u00e9 de r\u00e9gulation des t\u00e9l\u00e9coms a re\u00e7u plus de 33 000 alertes de consommateurs m\u00e9contents,&nbsp;principalement via sa plateforme J&rsquo;alerte l&rsquo;Arcep, un nombre en hausse de 37% [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16554,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-16555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg",600,300,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg",600,300,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/04\/plaintes_arcep_2020_042021.jpg",600,300,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/16555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=16555"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/16555\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/16554"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=16555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=16555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=16555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}