{"id":16933,"date":"2021-06-14T09:55:45","date_gmt":"2021-06-14T09:55:45","guid":{"rendered":"http:\/\/localhost:8080\/?p=16933"},"modified":"2021-06-14T09:55:45","modified_gmt":"2021-06-14T09:55:45","slug":"panne-des-numeros-d-urgence-l-enquete-d-orange-confirme-un-bug-logiciel","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2021\/06\/14\/panne-des-numeros-d-urgence-l-enquete-d-orange-confirme-un-bug-logiciel\/","title":{"rendered":"Panne des num\u00e9ros d’urgence : l’enqu\u00eate d’Orange confirme un bug logiciel"},"content":{"rendered":"

\"callcenter<\/p>\n

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Photo : Ian Hanning \/ REA<\/p>\n<\/figure>\n

Orange a communiqu\u00e9 en fin de semaine derni\u00e8re les conclusions de son enqu\u00eate interne sur la panne des num\u00e9ros d’urgence du 2 juin<\/a> : celle-ci confirme l\u2019hypoth\u00e8se, \u00e9voqu\u00e9e rapidement apr\u00e8s l\u2019incident, d\u2019un dysfonctionnement logiciel dans le cadre d\u2019une op\u00e9ration de modernisation et de mont\u00e9e en capacit\u00e9 du r\u00e9seau.<\/p>\n

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S’il estime avoir bien r\u00e9agi sur la r\u00e9ponse technique imm\u00e9diate apport\u00e9e \u00e0 l’incident, l’op\u00e9rateur fait, en revanche, son mea culpa sur sa gestion de cette crise et la communication qui en a \u00e9t\u00e9 faite. Trop lentes.<\/p>\n<\/blockquote>\n

Au total, d’apr\u00e8s les estimations d\u2019Orange, la panne aurait emp\u00each\u00e9 11 800 appels vers des num\u00e9ros d’urgence, soit 11% du total des appels vers ces num\u00e9ros durant le temps de panne.<\/p>\n

Plus d\u2019informations dans Le Monde<\/a> \u2013 11\/06\/2021 et Les Echos<\/a> \u2013 Fabienne Schmitt \u2013 11\/06\/2021<\/strong><\/p>\n

Dans ses conclusions, Orange formule plusieurs propositions pour \u00e9viter qu’un tel incident se reproduise ou, le cas \u00e9ch\u00e9ant, pour qu’il soit le moins p\u00e9nalisant possible.<\/p>\n

Plus d\u2019informations dans Numerama<\/a> \u2013 Julien Lausson \u2013 12\/06\/2021<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Photo : Ian Hanning \/ REA Orange a communiqu\u00e9 en fin de semaine derni\u00e8re les conclusions de son enqu\u00eate interne sur la panne des num\u00e9ros d’urgence du 2 juin : celle-ci confirme […]<\/p>\n","protected":false},"author":1,"featured_media":16932,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-16933","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021.jpg",600,300,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021.jpg",600,300,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2021\/06\/callcenter_urgences_062021.jpg",600,300,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/16933","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=16933"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/16933\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/16932"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=16933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=16933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=16933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}