{"id":18562,"date":"2022-02-17T10:10:29","date_gmt":"2022-02-17T10:10:29","guid":{"rendered":"http:\/\/localhost:8080\/?p=18562"},"modified":"2022-02-17T10:10:29","modified_gmt":"2022-02-17T10:10:29","slug":"dematerialisation-des-services-publics-des-difficultes-persistantes-qui-justifient-un-retour-en-arriere","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2022\/02\/17\/dematerialisation-des-services-publics-des-difficultes-persistantes-qui-justifient-un-retour-en-arriere\/","title":{"rendered":"D\u00e9mat\u00e9rialisation des services publics : des \u00ab difficult\u00e9s \u00bb persistantes qui justifient un retour en arri\u00e8re"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-18561\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg\" alt=\"senior ordinateur 022022\" width=\"600\" height=\"300\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg 900w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022-300x150.jpg 300w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022-768x384.jpg 768w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<figure>Photo&nbsp;: Anna Shvets via Pexels<\/figure>\n<p>Trois ans apr\u00e8s son <a href=\"201901177146\/actu-numerique\/dematerialisation-des-services-publics-l-inquietude-du-defenseur-des-droits.html\">dernier rapport sur la d\u00e9mat\u00e9rialisation des services publics<\/a>, la D\u00e9fenseure des droits vient de publier un <a href=\"https:\/\/www.defenseurdesdroits.fr\/sites\/default\/files\/atoms\/files\/ddd_rapport-dematerialisation-2022_20220207.pdf\" target=\"_blank\" rel=\"noopener\">rapport de suivi<\/a>, dans lequel elle alerte sur la persistance des \u00ab in\u00e9galit\u00e9s d\u2019acc\u00e8s aux droits provoqu\u00e9es par des proc\u00e9dures num\u00e9ris\u00e9es \u00e0 marche forc\u00e9e&nbsp;\u00bb.<\/p>\n<blockquote>\n<p>Comme dans le rapport pr\u00e9c\u00e9dent, nous avons souhait\u00e9 souligner les difficult\u00e9s sp\u00e9cifiques que rencontrent certains publics. Les majeurs prot\u00e9g\u00e9s et les personnes d\u00e9tenues n\u2019ont pas vu leur situation s\u2019am\u00e9liorer. Les personnes \u00e9trang\u00e8res sont encore plus massivement emp\u00each\u00e9es d\u2019accomplir des d\u00e9marches qui sont absolument n\u00e9cessaires \u00e0 leur vie quotidienne et au respect de leurs droits fondamentaux. Rencontrent aussi des difficult\u00e9s importantes les personnes \u00e2g\u00e9es \u2013 encore souvent \u00e9loign\u00e9es du num\u00e9rique \u2013 les jeunes \u2013 moins \u00e0 l\u2019aise qu\u2019on ne le croit avec l\u2019administration d\u00e9mat\u00e9rialis\u00e9e \u2013 et les personnes handicap\u00e9es \u2013 qui n\u2019ont toujours pas affaire \u00e0 des services publics accessibles. Enfin, les d\u00e9marches num\u00e9riques apparaissent comme un obstacle parfois insurmontable pour les personnes en situation de pr\u00e9carit\u00e9 sociale, alors m\u00eame que ce sont celles pour lesquelles l\u2019acc\u00e8s aux droits sociaux et aux services publics rev\u00eat un caract\u00e8re vital.<\/p>\n<\/blockquote>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.numerama.com\/politique\/858003-la-numerisation-ne-doit-pas-se-faire-a-marche-forcee-et-contre-linternaute-alerte-la-defenseure-des-droits.html\" target=\"_blank\" rel=\"noopener\">Numerama<\/a> \u2013 Julien Lausson \u2013 16\/02\/2022<\/strong><\/p>\n<p>Comme en r\u00e9ponse \u00e0 ce rapport, la ministre de la Transformation et de la Fonction publiques, Am\u00e9lie de Montchalin, a annonc\u00e9 hier que \u00ab toute d\u00e9marche num\u00e9rique sera d\u00e9sormais syst\u00e9matiquement doubl\u00e9e d&rsquo;un accueil de proximit\u00e9, dans les espaces France services, et d&rsquo;un soutien par t\u00e9l\u00e9phone \u00bb. Cette mesure devrait \u00eatre effective \u00ab d&rsquo;ici fin 2022 \u00bb, et concernera les \u00ab 150 \u00e0 200 d\u00e9marches \u00bb les plus utilis\u00e9es par les citoyens<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.lefigaro.fr\/social\/administration-toutes-les-demarches-numeriques-bientot-disponibles-en-physique-et-par-telephone-20220216\" target=\"_blank\" rel=\"noopener\">Le Figaro<\/a> \u2013 Julien Da Sois \u2013 16\/02\/2022, articvle r\u00e9serv\u00e9 aux abonn\u00e9s<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Photo&nbsp;: Anna Shvets via Pexels Trois ans apr\u00e8s son dernier rapport sur la d\u00e9mat\u00e9rialisation des services publics, la D\u00e9fenseure des droits vient de publier un rapport de suivi, dans lequel [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18561,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[129],"tags":[],"class_list":["post-18562","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-numerique"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg",900,450,false]},"categories_names":{"129":{"name":"Num\u00e9rique","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-numerique\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg",900,450,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/02\/senior_ordinateur_022022.jpg",900,450,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/18562","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=18562"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/18562\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/18561"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=18562"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=18562"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=18562"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}