{"id":1885,"date":"2011-01-18T11:54:03","date_gmt":"2011-01-18T11:54:03","guid":{"rendered":"http:\/\/localhost:8080\/?p=1885"},"modified":"2011-01-18T11:54:03","modified_gmt":"2011-01-18T11:54:03","slug":"orange-reagit-aux-impacts-de-la-crise-tunisienne-sur-ses-centres-de-contacts-reseaux-telecoms-net","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2011\/01\/18\/orange-reagit-aux-impacts-de-la-crise-tunisienne-sur-ses-centres-de-contacts-reseaux-telecoms-net\/","title":{"rendered":"Orange r\u00e9agit aux impacts de la crise tunisienne sur ses centres de contacts &#8211; Reseaux-Telecoms.net"},"content":{"rendered":"<p><a target=\"_blank\" href=\"http:\/\/www.reseaux-telecoms.net\/actualites\/lire-orange-reagit-aux-impacts-de-la-crise-tunisienne-sur-ses-centres-de-contacts-22983.html\" title=\"acc\u00e8s direct\">acc\u00e8s direct \u00e0 l&rsquo;article complet<\/a><\/p>\n<p>\u00a0<\/p>\n<p><strong>9% des appels des clients Internet d&rsquo;Orange en France<\/strong> sont prise en charge en Tunisie. France T\u00e9l\u00e9com a mis en place des mesures pour prendre en charge le retard intervenu ces derniers jours dans le traitement des appels.<\/p>\n<p>L&rsquo;activit\u00e9 des centres d&rsquo;appels d\u00e9localis\u00e9s en Tunisie s&rsquo;est trouv\u00e9e perturb\u00e9e ces derniers jours, en particulier vendredi dernier, jour de gr\u00e8ve g\u00e9n\u00e9rale. Ce jour-l\u00e0, certains clients de la hotline d&rsquo;Orange ont d\u00fb diff\u00e9rer leur demande d&rsquo;assistance, les t\u00e9l\u00e9conseillers avec lesquels ils \u00e9taient entr\u00e9s en contact s&rsquo;\u00e9tant vu contraints de regagner leur domicile plus t\u00f4t que pr\u00e9vu en raison du couvre-feu.<\/p>\n<p><b>Les centres de T\u00e9l\u00e9performance, l&rsquo;un des prestataires sous-traitants de l&rsquo;op\u00e9rateur national fran\u00e7ais, ont d\u00fb fermer \u00e0 partir de 15 heures ce vendredi, explique S\u00e9bastien Crozier, \u00e9lu de la CFE-CGC\/Unsa au Comit\u00e9 Central d&rsquo;Entreprise de France T\u00e9l\u00e9com.<\/b><\/p>\n<p>Le syndicaliste souligne le r\u00f4le de plus en plus important que ces sous-traitants jouent dans les relations entre les op\u00e9rateurs de t\u00e9l\u00e9phonie et leurs clients. <strong>Selon un communiqu\u00e9 de la CFE-CGC &amp; Unsa T\u00e9l\u00e9coms, \u00ab la part d&rsquo;appels trait\u00e9s en Tunisie repr\u00e9sente de 5 \u00e0 15% du nombre d&rsquo;appels total des op\u00e9rateurs impact\u00e9s \u00bb&#8230;<\/strong><\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<div style=\"text-align: right;\"><b>Extrait&nbsp;: Reseaux-Telecoms.net &#8211; 17\/01\/2011 &#8211; Maryse GROS <\/b><\/div>\n","protected":false},"excerpt":{"rendered":"<p>acc\u00e8s direct \u00e0 l&rsquo;article complet \u00a0 9% des appels des clients Internet d&rsquo;Orange en France sont prise en charge en Tunisie. France T\u00e9l\u00e9com a mis en place des mesures pour [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[121],"tags":[],"class_list":["post-1885","post","type-post","status-publish","format-standard","hentry","category-revue-de-presse"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"121":{"name":"Dans les m\u00e9dias","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/presse\/revue-de-presse\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/1885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=1885"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/1885\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=1885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=1885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=1885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}