{"id":19088,"date":"2022-05-12T05:30:46","date_gmt":"2022-05-12T05:30:46","guid":{"rendered":"http:\/\/localhost:8080\/?p=19088"},"modified":"2022-05-12T05:30:46","modified_gmt":"2022-05-12T05:30:46","slug":"telecoms-la-satisfaction-des-abonnes-en-legere-hausse-mais-la-qos-est-encore-decriee","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2022\/05\/12\/telecoms-la-satisfaction-des-abonnes-en-legere-hausse-mais-la-qos-est-encore-decriee\/","title":{"rendered":"T\u00e9l\u00e9coms\u00a0: la satisfaction des abonn\u00e9s en l\u00e9g\u00e8re hausse, mais la QoS est encore d\u00e9cri\u00e9e"},"content":{"rendered":"

\"satisfaction<\/p>\n

Source : Arcep<\/figure>\n

Pour la premi\u00e8re fois, l\u2019Arcep a publi\u00e9 dans le m\u00eame temps les conclusions tir\u00e9es de ses deux indicateurs de suivi de la satisfaction<\/a> des clients des op\u00e9rateurs, l’Observatoire de la satisfaction client<\/a> et le bilan annuel de \u00ab J’alerte l’Arcep \u00bb.<\/p>\n

L\u2019observatoire montre une l\u00e9g\u00e8re hausse de la satisfaction g\u00e9n\u00e9rale des clients, avec une note de 7,5 sur 10. Orange reste \u00e0 la pointe avec une note de 7,9 (7,8 pour l\u2019Internet fixe et 8,0 pour le mobile). Tous op\u00e9rateurs confondus, 58% des clients Internet fixe et 30% des clients mobiles ont rencontr\u00e9 un probl\u00e8me avec leur op\u00e9rateur en 2021, la qualit\u00e9 de service \u00e9tant leur principal grief. Notons que les consommateurs jugent plus s\u00e9v\u00e9rement les services clients de leurs op\u00e9rateurs, avec une note moyenne \u00e0 6,3 sur 10 (6,5 pour Orange).<\/p>\n

Le service \u00ab J’alerte l’Arcep \u00bb a re\u00e7u 38 000 sollicitations en 2021, en hausse de 14% par rapport \u00e0 2020. L\u00e0 encore, la majorit\u00e9 des plaintes concernent la qualit\u00e9 du service et du SAV (41%), mais l\u2019\u00e9volution des r\u00e9seaux (23%) est \u00e9galement un sujet qui exasp\u00e8re les consommateurs.<\/p>\n

Plus d\u2019informations dans Le Figaro<\/a> \u2013 Elsa Bembaron \u2013 11\/05\/2022<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Source : Arcep Pour la premi\u00e8re fois, l\u2019Arcep a publi\u00e9 dans le m\u00eame temps les conclusions tir\u00e9es de ses deux indicateurs de suivi de la satisfaction des clients des op\u00e9rateurs, l’Observatoire […]<\/p>\n","protected":false},"author":1,"featured_media":19085,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-19088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022.jpg",600,300,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022.jpg",600,300,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2022\/05\/satisfaction_arcep_052022.jpg",600,300,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/19088","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=19088"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/19088\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/19085"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=19088"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=19088"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=19088"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}