{"id":19815,"date":"2022-09-09T09:52:18","date_gmt":"2022-09-09T09:52:18","guid":{"rendered":"http:\/\/localhost:8080\/?p=19815"},"modified":"2022-09-09T09:52:18","modified_gmt":"2022-09-09T09:52:18","slug":"deploiement-de-tec-nouveau-crm-mobile-la-galere-des-utilisateurs-et-pour-les-clients","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2022\/09\/09\/deploiement-de-tec-nouveau-crm-mobile-la-galere-des-utilisateurs-et-pour-les-clients\/","title":{"rendered":"D\u00e9ploiement de TEC, nouveau CRM mobile : la gal\u00e8re des utilisateurs et pour les clients"},"content":{"rendered":"<p>TEC devait \u00eatre \u00ab <b>T<\/b>ransformation de l\u2019<b>E<\/b>xp\u00e9rience <b>C<\/b>lient \u00bb, aujourd\u2019hui c\u2019est plut\u00f4t <b>T<\/b>riste <b>E<\/b>xp\u00e9rience <b>C<\/b>aract\u00e9ris\u00e9e.<\/p>\n<p>Apr\u00e8s plusieurs reports de lancement, le go live laisse penser que ce nouveau CRM mobile d\u2019Orange R\u00e9union est la promesse d\u2019\u00ab enchanter l\u2019exp\u00e9rience client \u00bb et offrir \u00e0 Orange un outil performant. L\u2019ambition affich\u00e9e est claire : \u00ab Fournir \u00e0 nos clients une exp\u00e9rience de haut niveau qui se rapproche d\u2019Orange France et devenir l\u2019op\u00e9rateur multiservices de confiance de la R\u00e9union et de Mayotte gr\u00e2ce \u00e0 une exp\u00e9rience omnicanale, transparente, simplifi\u00e9e, quel que soit le territoire \u00bb. Si la <b>CFE-CGC Orange<\/b> <b>DORM<\/b> a soutenu et \u00e9mis un vote favorable lors de la consultation au CSEE, nous ne pouvons nous satisfaire de la <b>situation actuelle, stressante et \u00e9nergivore, subie par toutes les \u00e9quipes<\/b> lors de la mise en \u0153uvre&#8230;<\/p>\n<p>retrouver notre alerte :&nbsp;<a href=\"http:\/\/localhost:8080\/wp-content\/uploads\/2022\/09\/tract_tec_cfe-cgc_orange_dorm_vf.pdf\" class=\"wf_file\"><img decoding=\"async\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2010\/11\/pdf.png\" alt=\"pdf\" class=\"wf_file_icon\" style=\"border: 0px; vertical-align: middle; max-width: inherit;\" \/><span class=\"wf_file_text\">Cliquez ici <\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TEC devait \u00eatre \u00ab Transformation de l\u2019Exp\u00e9rience Client \u00bb, aujourd\u2019hui c\u2019est plut\u00f4t Triste Exp\u00e9rience Caract\u00e9ris\u00e9e. Apr\u00e8s plusieurs reports de lancement, le go live laisse penser que ce nouveau CRM mobile [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[79],"tags":[],"class_list":["post-19815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-do-reunion-mayotte"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false]},"categories_names":{"79":{"name":"DO-R\u00e9union-Mayotte","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/etablissements\/directions-orange\/do-reunion-mayotte\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/19815","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=19815"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/19815\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/12"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=19815"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=19815"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=19815"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}