{"id":20973,"date":"2023-02-16T09:45:04","date_gmt":"2023-02-16T09:45:04","guid":{"rendered":"http:\/\/localhost:8080\/?p=20973"},"modified":"2023-02-16T09:45:04","modified_gmt":"2023-02-16T09:45:04","slug":"telecoms-de-moins-en-moins-de-litiges-mais-une-augmentation-des-requetes-liees-a-la-fibre","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2023\/02\/16\/telecoms-de-moins-en-moins-de-litiges-mais-une-augmentation-des-requetes-liees-a-la-fibre\/","title":{"rendered":"T\u00e9l\u00e9coms\u00a0: de moins en moins de litiges, mais une augmentation des requ\u00eates li\u00e9es \u00e0 la fibre"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg\" alt=\"litiges mediation 022023\" width=\"600\" height=\"300\"><\/p>\n<figure data-wf-figure=\"1\">Source&nbsp;: Rapport annuel 2022 de la M\u00e9diation des Communications \u00c9lectroniques<br \/><\/figure>\n<p>Bonne nouvelle pour les op\u00e9rateurs et les consommateurs&nbsp;: le <a href=\"https:\/\/rapportannuel2022.mediation-telecom.org\/\" target=\"_blank\" rel=\"noopener\">rapport annuel<\/a> 2022 de la M\u00e9diation des Communications \u00c9lectroniques fait appara\u00eetre une baisse de 25 % des demandes de m\u00e9diation par rapport \u00e0 2021. \u00ab&nbsp;Elle est le reflet d\u2019une meilleure gestion des clients par les professionnels et aussi du ralentissement des raccordements \u00e0 la fibre constat\u00e9 par l\u2019observatoire de l\u2019ARCEP&nbsp;\u00bb.<\/p>\n<p>De fait, si la part des requ\u00eates li\u00e9es au mobile reste stable (39 %), celles qui sont associ\u00e9es \u00e0 la fibre sont en progression (36 %, +6 points). Parmi les requ\u00eates, les probl\u00e8mes techniques (28 %) deviennent la premi\u00e8re source de litige, devant les probl\u00e8mes li\u00e9s aux contrats (22 %), puis la facturation, la r\u00e9siliation et les services, \u00e0 parts \u00e9gales.<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.lefigaro.fr\/secteur\/high-tech\/telecoms-les-problemes-techniques-ont-represente-la-moitie-des-litiges-en-2022-20230214\" target=\"_blank\" rel=\"noopener\">Le Figaro<\/a> \u2013 Emma Confrere \u2013 14\/02\/2023<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Source&nbsp;: Rapport annuel 2022 de la M\u00e9diation des Communications \u00c9lectroniques Bonne nouvelle pour les op\u00e9rateurs et les consommateurs&nbsp;: le rapport annuel 2022 de la M\u00e9diation des Communications \u00c9lectroniques fait appara\u00eetre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":20972,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-20973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg",600,300,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg",600,300,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/02\/litiges_mediation_022023.jpg",600,300,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/20973","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=20973"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/20973\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/20972"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=20973"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=20973"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=20973"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}