{"id":22861,"date":"2023-12-01T07:27:20","date_gmt":"2023-12-01T07:27:20","guid":{"rendered":"http:\/\/localhost:8080\/?p=22861"},"modified":"2023-12-01T07:27:20","modified_gmt":"2023-12-01T07:27:20","slug":"projet-find-de-l-ia-generative-pour-assister-les-conseillers-du-service-client-orange","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2023\/12\/01\/projet-find-de-l-ia-generative-pour-assister-les-conseillers-du-service-client-orange\/","title":{"rendered":"Projet Find\u00a0: de l\u2019IA g\u00e9n\u00e9rative pour assister les conseillers du service client Orange"},"content":{"rendered":"<p style=\"text-align: center;\"><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-22860\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2023\/12\/find_112023.jpg\" alt=\"find 112023\" width=\"600\" height=\"300\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg 600w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023-300x150.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<figure data-wf-figure=\"1\">Photo&nbsp;: Num\u00e9rama<br \/><\/figure>\n<p>Parmi les projets pr\u00e9sent\u00e9s par Orange lors des Open Tech Days, \u00ab Find \u00bb vise \u00e0 transformer le service client de l\u2019op\u00e9rateur gr\u00e2ce au mod\u00e8le de langage GPT d\u2019OpenAI.<\/p>\n<p>Dans un premier temps, la&nbsp;solution personnalis\u00e9e d\u2019IA g\u00e9n\u00e9rative d\u00e9velopp\u00e9e par Orange sera accessible en interne. Elle \u00e9pargnera aux conseillers du service client d\u2019avoir \u00e0 effectuer de longues recherches dans l\u2019intranet pour aider leurs clients. Ainsi, lorsqu\u2019un conseiller saisira une requ\u00eate, Find ira consulter les articles appropri\u00e9s, et les synth\u00e9tiser dans un texte qu&rsquo;il pourra lire \u00e0 son client.<\/p>\n<p>Quand ce syst\u00e8me sera fiable \u00e0 99,9 %,&nbsp;\u00ab probablement en 2024&nbsp;\u00bb, il devrait \u00e9galement \u00eatre propos\u00e9 aux clients via un chatbot sur les sites de l&rsquo;op\u00e9rateur.<\/p>\n<p><strong>Plus d\u2019informations dans <a href=\"https:\/\/www.numerama.com\/tech\/1575866-le-futur-service-client-dorange-va-utiliser-chatgpt.html\" target=\"_blank\" rel=\"noopener\">Numerama<\/a> \u2013 Nicolas Lellouche \u2013 30\/11\/2023<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Photo&nbsp;: Num\u00e9rama Parmi les projets pr\u00e9sent\u00e9s par Orange lors des Open Tech Days, \u00ab Find \u00bb vise \u00e0 transformer le service client de l\u2019op\u00e9rateur gr\u00e2ce au mod\u00e8le de langage GPT [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":22860,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[128],"tags":[],"class_list":["post-22861","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actu-telecoms"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023-150x150.jpg",150,150,true],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg",600,300,false]},"categories_names":{"128":{"name":"T\u00e9l\u00e9coms","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/revue-de-web\/actu-telecoms\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023-150x150.jpg",150,150,true],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg",300,150,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg",305,153,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg",400,200,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg",600,300,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg",600,300,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg",130,65,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2023\/12\/find_112023.jpg",600,300,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/22861","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=22861"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/22861\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/22860"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=22861"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=22861"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=22861"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}