{"id":23259,"date":"2024-03-03T17:37:30","date_gmt":"2024-03-03T17:37:30","guid":{"rendered":"http:\/\/localhost:8080\/?p=23259"},"modified":"2024-03-03T17:37:30","modified_gmt":"2024-03-03T17:37:30","slug":"evolution-des-horaires-de-l-assistance-commerciale-home-le-3900","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2024\/03\/03\/evolution-des-horaires-de-l-assistance-commerciale-home-le-3900\/","title":{"rendered":"Evolution des horaires de l\u2019assistance commerciale home (le 3900)"},"content":{"rendered":"<p><strong><span style=\"text-decoration: underline;\">Etape information<\/span><\/strong><\/p>\n<p><strong>Au 3900, le travail du samedi bient\u00f4t supprim\u00e9<\/strong><\/p>\n<p>Selon le porteur ce projet vise \u00e0 une red\u00e9finition des plannings de de l\u2019\u00e9quipe home 3900 et ce en partant des constats suivants&nbsp;:<\/p>\n<div style=\"padding-left: 30px;\">-Les flux d\u2019appels clients (40% en interne et 60% en externe) sont divis\u00e9s par 2 sur cinq ans<\/div>\n<div style=\"padding-left: 30px;\">&#8211; 80% des ventes sont r\u00e9alis\u00e9es entre 08h et 16h<\/div>\n<div style=\"padding-left: 30px;\">-86% des flux arrivent entre 08h et 16h<\/div>\n<div style=\"padding-left: 30px;\">-94% des flux trait\u00e9s le sont en semaine<\/div>\n<div style=\"padding-left: 30px;\">-L\u2019activit\u00e9 du samedi est tr\u00e8s faible en flux et en ventes<\/div>\n<p>De ces constats \u00e9merge la proposition ci-apr\u00e8s&nbsp;:<\/p>\n<ul>\n<li>Une harmonisation des plannings pour tous les conseillers du lundi au vendredi de 08h \u00e0 16H30 donc fin du samedi travaill\u00e9<\/li>\n<li>R\u00e9gime de base 35h09 sur 5 jours <strong>sans JTL<\/strong><\/li>\n<\/ul>\n<p>Ce projet concerne douze salari\u00e9s du service clients dont quatre porteurs de mandat.<\/p>\n<p>Ce projet repassera en avril en consultation pour une mise en \u0153uvre d\u00e9but mai 2024.<\/p>\n<h4>Analyse de la CFE-CGC<\/h4>\n<p><a id=\"_Toc501472218\"><\/a>A la CFECGC Orange, d\u2019ores et d\u00e9j\u00e0, nous nous interrogeons sur le choix impos\u00e9 de l\u2019Entreprise sur le r\u00e9gime de travail (35h09 sans JTL) \u00e9cartant d\u2019office tous les autres r\u00e9gimes possibles. Pourquoi ne pas appliquer le r\u00e9gime de travail en cours du service client de la Direction Entreprise ou simplement les 36h09 sur 5 jrs et 6 JTL ?<\/p>\n<p>Nous prendrons position apr\u00e8s avoir examin\u00e9 attentivement les deux rapports de mandatement de la CSSCT et celui de la commission \u00e9conomique.<\/p>\n<p><a href=\"2024030314019\/do-reunion-mayotte\/essentiel-du-cse-dorm-du-22-fevrier-2024.html\">Retour \u00e0 l&rsquo;essentiel de f\u00e9vrier<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Etape information Au 3900, le travail du samedi bient\u00f4t supprim\u00e9 Selon le porteur ce projet vise \u00e0 une red\u00e9finition des plannings de de l\u2019\u00e9quipe home 3900 et ce en partant [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[79],"tags":[],"class_list":["post-23259","post","type-post","status-publish","format-standard","hentry","category-do-reunion-mayotte"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"79":{"name":"DO-R\u00e9union-Mayotte","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/etablissements\/directions-orange\/do-reunion-mayotte\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/23259","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=23259"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/23259\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=23259"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=23259"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=23259"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}