{"id":2351,"date":"2011-03-09T13:35:20","date_gmt":"2011-03-09T13:35:20","guid":{"rendered":"http:\/\/localhost:8080\/?p=2351"},"modified":"2011-03-09T13:35:20","modified_gmt":"2011-03-09T13:35:20","slug":"ce-dtnoc-des-16-et-17-fevrier-le-projet-arche-a-l-ad-noc","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2011\/03\/09\/ce-dtnoc-des-16-et-17-fevrier-le-projet-arche-a-l-ad-noc\/","title":{"rendered":"CE DTNOC des 16 et 17 f\u00e9vrier : Le projet Arche \u00e0 l’AD NOC"},"content":{"rendered":"

Information sur la mise en oeuvre du projet Arche \u00e0 l’AD NOC <\/p>\n

<\/p>\n

L’objectif du projet Arche est d’apporter une r\u00e9ponse \u00e0 la quasi-totalit\u00e9 des demandes clients en agence France T\u00e9l\u00e9com. A cet effet un programme complet des formations a \u00e9t\u00e9 \u00e9labor\u00e9 pour les profils de conseiller satisfaction client en centre d’appui ou en boutique.<\/p>\n

<\/div>\n

Les sp\u00e9cificit\u00e9s m\u00e9tiers sont \u00e0 transmettre sur :<\/p>\n

-Les offres et SI associ\u00e9s<\/p>\n

-Les process escalade r\u00e9clamation<\/p>\n

-Les SI et outils experts<\/p>\n

-La gestion du contact client<\/p>\n

L’effectif moyen pr\u00e9vu des conseillers satisfaction client est de 5.<\/p>\n

Ils exerceront leur m\u00e9tier au t\u00e9l\u00e9phone ou en boutique, les CSC en boutique seront partag\u00e9s entre l’activit\u00e9 au t\u00e9l\u00e9phone et dans la boutique.<\/p>\n

Ces postes sont ouverts \u00e0 des salari\u00e9s provenant de l’AD ou d’autres services.<\/p>\n","protected":false},"excerpt":{"rendered":"

Information sur la mise en oeuvre du projet Arche \u00e0 l’AD NOC<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[76],"tags":[],"class_list":["post-2351","post","type-post","status-publish","format-standard","hentry","category-do-go"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"76":{"name":"DO-Grand-Ouest","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/etablissements\/directions-orange\/do-go\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=2351"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2351\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=2351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=2351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=2351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}