Dossier pr\u00e9sent\u00e9 par F. Dulac.<\/p>\n
13 millions de clients visitent notre portail tous les mois et \u00be de nos clients pr\u00e9parent leurs achats sur le Web.<\/p>\n
Nos concurrents renforcent leur strat\u00e9gie online, et notre avance en termes d\u2019audience commence \u00e0 se tasser.<\/p>\n
Strat\u00e9gie pr\u00e9sent\u00e9e<\/b> pour d\u00e9velopper la satisfaction client et la performance de nos outils :<\/p>\n
4 programmes prioritaires : <\/b>
NewShop <\/b>: Nouvelle boutique en ligne= > partenariats
NewCare<\/b> : Enrichissement de l\u2019\u00e9change et de la relation client, plus de proactif.
Service de vente et relation client sur Mobile<\/b> : sur smartphones et tablettes.
Multicanalit\u00e9 :<\/b> m\u00e9moire de la relation client, des contacts.<\/p>\n
Objectifs <\/b>: fournir aux clients plus d\u2019autonomie en ligne avec des assistances adapt\u00e9s \u00e0 ses besoins : click to call, Echat, Email, Faq, vid\u00e9o, forum \u2026
Une fluidit\u00e9 entre les outils qui permet le d\u00e9veloppement de l\u2019usage du online tant pour les achats que l\u2019assistance.<\/p>\n
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Pour toute information compl\u00e9mentaire sur ce dossier n\u2019h\u00e9sitez pas \u00e0 nous contacter: \u00c9lus titulaires CFE-CGC\/Unsa<\/b> :<\/b> Elus suppl\u00e9ants CFE-CGC\/Unsa :<\/b> Dossier pr\u00e9sent\u00e9 par F. Dulac. 13 millions de clients visitent notre portail tous les mois et \u00be de nos clients pr\u00e9parent leurs achats sur le Web. Nos concurrents renforcent leur […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2512","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"1":{"name":"Uncategorized","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/uncategorized\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2512","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=2512"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2512\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=2512"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=2512"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=2512"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
RS CE<\/b> CFE-CGC\/Unsa : Franca LOSTYS 06 70 40 82 24 \u2013 franca.lostys@orange-ftgroup.com<\/b><\/a><\/p>\n
Laurence DALBOUSSIERE (secr\u00e9taire du CE) 06 30 55 59 97 laurence.dalboussiere@orange-ftgroup.com<\/b><\/a>
Patrick TROUDART : patrick.troudart@orange-ftgroup.com<\/b><\/a>
Eddy MICHELLAND : eddy.michelland@orange-ftgroup.com<\/b><\/a><\/p>\n
No\u00ebl Bertel : noel.bertel@orange-ftgroup.com<\/b><\/a>
Ariel Delouya : ariel.delouya@orange-ftgroup.com<\/b><\/a>
Gabrielle Biton : gabrielle.biton@orange-ftgroup.com<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"