Les risques psycho-sociaux lors du lancement d\u2019une offre sont forts et li\u00e9s essentiellement au manque d\u2019anticipation et de clart\u00e9 sur le r\u00f4le des diff\u00e9rents acteurs.<\/p>\n
Une \u00e9tude sur les facteurs de stress \u00e0 \u00e9t\u00e9 r\u00e9alis\u00e9e et les salari\u00e9s concern\u00e9s ont r\u00e9pondu \u00e0 un questionnaire permettant d\u2019identifier les points d\u2019am\u00e9liorations lors du lancement d\u2019une nouvelle p\u00e9riode commerciale.<\/p>\n
5 axes d\u2019am\u00e9liorations <\/b>ont \u00e9t\u00e9 identifi\u00e9s :
– Mise en place d\u2019une feuille de route<\/b> pr\u00e9cisant non seulement la strat\u00e9gie, mais notre capacit\u00e9 \u00e0 faire.
Le pilotage du lancement d\u2019une offre sera li\u00e9 \u00e0 sa complexit\u00e9.<\/p>\n
– Pour les offres complexes, des responsables \u00ab projets \u00ab et \u00ab solutions \u00bb<\/b> seront nomm\u00e9s et d\u00e9di\u00e9s au lancement.
– Les salari\u00e9s et l\u2019exp\u00e9rience client <\/b>seront associ\u00e9s<\/b> d\u00e8s la conception de l\u2019offre.
– \u00c9laboration d\u2019un processus<\/b> \u00ab p\u00e9riode commerciale \u00bb avec r\u00e9tro planning \u00ab durci \u00bb.
– Plus large communication<\/b> aupr\u00e8s des acteurs concern\u00e9s.<\/p>\n
L\u2019impact de ces axes d\u2019am\u00e9lioration sur les RPS a \u00e9t\u00e9 \u00e9valu\u00e9 sur les grilles de r\u00e9f\u00e9rence DARES et CHNSCT
L\u2019impact positif est sensible.
A suivre sur le terrain \u2026.<\/p>\n
\u00a0<\/p>\n
\u00a0<\/p>\n
Pour toute information compl\u00e9mentaire sur ce dossier n\u2019h\u00e9sitez pas \u00e0 nous contacter: \u00c9lus titulaires CFE-CGC\/Unsa<\/b> :<\/b> Elus suppl\u00e9ants CFE-CGC\/Unsa :<\/b> Les risques psycho-sociaux lors du lancement d\u2019une offre sont forts et li\u00e9s essentiellement au manque d\u2019anticipation et de clart\u00e9 sur le r\u00f4le des diff\u00e9rents acteurs. Une \u00e9tude sur les facteurs […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2513","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"1":{"name":"Uncategorized","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/uncategorized\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=2513"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2513\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=2513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=2513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=2513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
RS CE<\/b> CFE-CGC\/Unsa : Franca LOSTYS 06 70 40 82 24 \u2013 franca.lostys@orange-ftgroup.com<\/b><\/a><\/p>\n
Laurence DALBOUSSIERE (secr\u00e9taire du CE) 06 30 55 59 97 laurence.dalboussiere@orange-ftgroup.com<\/b><\/a>
Patrick TROUDART : patrick.troudart@orange-ftgroup.com<\/b><\/a>
Eddy MICHELLAND : eddy.michelland@orange-ftgroup.com<\/b><\/a><\/p>\n
No\u00ebl Bertel : noel.bertel@orange-ftgroup.com<\/b><\/a>
Ariel Delouya : ariel.delouya@orange-ftgroup.com<\/b><\/a>
Gabrielle Biton : gabrielle.biton@orange-ftgroup.com<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"