{"id":2555,"date":"2011-04-08T20:11:07","date_gmt":"2011-04-08T20:11:07","guid":{"rendered":"http:\/\/localhost:8080\/?p=2555"},"modified":"2011-04-08T20:11:07","modified_gmt":"2011-04-08T20:11:07","slug":"05-et-06-avril-activites-services-des-ae-coherence-avec-les-parcs-clients","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2011\/04\/08\/05-et-06-avril-activites-services-des-ae-coherence-avec-les-parcs-clients\/","title":{"rendered":"05 et 06 avril : Activit\u00e9s Services des AE &#8211; coh\u00e9rence avec les parcs clients"},"content":{"rendered":"<p><strong>Pr\u00e9sentation de la Direction:<\/strong><\/p>\n<p>Il s&rsquo;agit de faire \u00abcoller\u00bb l&rsquo;organisation de la partie \u00ab Services \u00bb des AE avec le cadre de la r\u00e9organisation Orange France.<br \/>Par exemple, rattacher les Centres Services Clientsaux AE (seul le CSE d&rsquo;ile de France demeure rattach\u00e9 \u00e0 DEF), \u00e9laboration d&rsquo;un tableau de bord pour permettre \u00e0 chacun de suivre les activit\u00e9s<br \/>Nomination d&rsquo;un partenaire service client \u2013 porteur d&rsquo;objectif, avec un tableau de bord, les activit\u00e9s centralis\u00e9es restent \u00e0 l&rsquo;identique &#8230;<br \/>Traitement des r\u00e9clamations fixe internet : 3 sites sans changement. Recrutement sur ADV simples et ADV cxomplexes.<\/p>\n<p><strong>Questions de nos repr\u00e9sentants :<\/strong><\/p>\n<p>Pas d&rsquo;\u00e9l\u00e9ments chiffr\u00e9s dans la pr\u00e9sentation : flux (ARTE, ADV,&#8230;), productivit\u00e9, effectifs par types de services list\u00e9s, impact sur l&rsquo;\u00e9volution des services ? <br \/>Volume d&rsquo;activit\u00e9s sous trait\u00e9s ?<br \/>Effectif sur les \u00e9quipes d\u00e9di\u00e9es \u00e0 ARTE ; possibilit\u00e9 de t\u00e9l\u00e9travail (ADV, R\u00e9clamations) dans les villes o\u00f9 FT remet de l&rsquo;activit\u00e9<\/p>\n<p><strong>Notre position <\/strong>:Comme les autres OS, compte tenu des grandes analogies de ce projet avec la r\u00e9organisation Orange France, nous n&rsquo;avons pas pris part au vote, le CCUES ayant engag\u00e9 une action judiciare jug\u00e9e en r\u00e9f\u00e9r le 07 avril.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9sentation de la Direction: Il s&rsquo;agit de faire \u00abcoller\u00bb l&rsquo;organisation de la partie \u00ab Services \u00bb des AE avec le cadre de la r\u00e9organisation Orange France.Par exemple, rattacher les Centres [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[115],"tags":[],"class_list":["post-2555","post","type-post","status-publish","format-standard","hentry","category-csec-ues-orange"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"115":{"name":"CSEC UES Orange","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/comites-groupe\/csec-ues-orange\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=2555"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2555\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=2555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=2555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=2555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}