{"id":2658,"date":"2011-05-02T14:08:54","date_gmt":"2011-05-02T14:08:54","guid":{"rendered":"http:\/\/localhost:8080\/?p=2658"},"modified":"2011-05-02T14:08:54","modified_gmt":"2011-05-02T14:08:54","slug":"do-ouest-projet-parc-ce-do-ouest-des-28-et-29-avril-2011","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2011\/05\/02\/do-ouest-projet-parc-ce-do-ouest-des-28-et-29-avril-2011\/","title":{"rendered":"DO Ouest : Projet PARC (CE DO Ouest des 28 et 29 Avril 2011)"},"content":{"rendered":"<p><b>Projet PARC (Proximit\u00e9 et Accompagnement de la Relation Client)<\/b><\/p>\n<p><b>&nbsp;<\/b><\/p>\n<p><b>Pr\u00e9sentation du projet national par Arnaud DE PRIN (chef de projet pour la DOO)<\/b><\/p>\n<p><b>&nbsp;<\/b><\/p>\n<p><b>Traitement sp\u00e9cifique des clients \u00ab&nbsp;bienvenue&nbsp;\u00bb<\/b><\/p>\n<p><b>G\u00e9ographisation des flux (surtout fixe et internet)<\/b><\/p>\n<p><b>Chaque Unit\u00e9 Op\u00e9rationnelle se verra attribuer un parc clients g\u00e9ographique<\/b><\/p>\n<p><b>Il faut traiter 80% des demandes en une seule fois (niveau 1), le niveau 2 traitant les cas non r\u00e9solus jusqu\u2019\u00e0 satisfaction du client<\/b><\/p>\n<p><b>La sous-traitance est, comme le parc client, pilot\u00e9e localement<\/b><\/p>\n<p><b>Mise en \u0153uvre termin\u00e9e sur toutes les DO en 2013<\/b><\/p>\n<p><b>&nbsp;<\/b><\/p>\n<p><b>&nbsp;5 projets composent la d\u00e9marche PARC&nbsp; :<\/b><\/p>\n<ul>\n<li><b>\u00b7 La cr\u00e9ation de nouveaux centres de service client fibre<\/b><\/li>\n<li><b>\u00b7 La cr\u00e9ation de parcs sur l\u2019assistance commerciale home<\/b><\/li>\n<li><b>\u00b7 La cr\u00e9ation de parcs sur l\u2019assistance technique home<\/b><\/li>\n<li><b>\u00b7 Une nouvelle segmentation de la relation client mobile<\/b><\/li>\n<li><b>\u00b7 La cr\u00e9ation de nouveaux centres de service client open<\/b><\/li>\n<\/ul>\n<p><b>&nbsp;<\/b><\/p>\n<p><b>Questions\/<i>R\u00e9ponses<\/i>&nbsp;: Une exp\u00e9rimentation \u00ab&nbsp;client bienvenue&nbsp;\u00bb a \u00e9t\u00e9 faite sur Bourges. Comment est d\u00e9termin\u00e9 un client bienvenue&nbsp;? Quelle unit\u00e9 le prend en charge&nbsp;? Est-ce que l\u2019AT restera en AVSCOA&nbsp;? Mise en \u0153uvre nationale ou quand chaque r\u00e9gion est pr\u00eate ? <i>FHJ propose de faire un point sur l\u2019exp\u00e9rimentation Bourges prochainement, et apportera des r\u00e9ponses \u00e0 ces questions. Calendrier de mise en \u0153uvre DO par DO. ADP pr\u00e9cise qu\u2019il n\u2019est pas pr\u00e9vu, sur la partie Open, que l\u2019AT quitte l\u2019AVSCOA.<\/i><\/b><\/p>\n<p><ins>&nbsp;<\/ins><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Projet PARC (Proximit\u00e9 et Accompagnement de la Relation Client) &nbsp; Pr\u00e9sentation du projet national par Arnaud DE PRIN (chef de projet pour la DOO) &nbsp; Traitement sp\u00e9cifique des clients \u00ab&nbsp;bienvenue&nbsp;\u00bb [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[76],"tags":[],"class_list":["post-2658","post","type-post","status-publish","format-standard","hentry","category-do-go"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"76":{"name":"DO-Grand-Ouest","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/etablissements\/directions-orange\/do-go\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2658","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=2658"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2658\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=2658"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=2658"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=2658"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}