{"id":2711,"date":"2011-05-13T07:10:16","date_gmt":"2011-05-13T07:10:16","guid":{"rendered":"http:\/\/localhost:8080\/?p=2711"},"modified":"2011-05-13T07:10:16","modified_gmt":"2011-05-13T07:10:16","slug":"03-et-04-mai-projet-de-creation-de-parcs-sur-assistance-technique-home","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2011\/05\/13\/03-et-04-mai-projet-de-creation-de-parcs-sur-assistance-technique-home\/","title":{"rendered":"03 et 04 mai : Projet de cr\u00e9ation de parcs sur assistance technique home"},"content":{"rendered":"<p><span style=\"text-decoration: underline;\"><strong>Pr\u00e9sentation de la Direction :<\/strong><\/span><\/p>\n<p>L&rsquo;un des 5 sous-projets du projet PARC.<br \/>Dimension g\u00e9ographique \u00e0 9 territoires d&rsquo;Orange<br \/>Parc Bienvenue \uf0e8 Ce moment de vie est essentiel pour le client et sa satisfaction. Il couvre la p\u00e9riode depuis la prise de commande jusqu&rsquo;\u00e0 la livraison effective des services internet, TV et VOIP et \u00e0 la ma\u00eetrise des premiers usages \uf0e8 traiter les clients en parc bienvenue durant un mois apr\u00e8s la prise de commande.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Questions de nos repr\u00e9sentants\/ Notre position:<\/strong><\/span><\/p>\n<p>la CFE CGC-UNSA souligne la n\u00e9cessit\u00e9 d&rsquo;adapter les objectifs \u00e0 cet enjeu de qualit\u00e9 de l&rsquo;ensemble des parcs. Un travail qualitatif n\u00e9cessite du temps dans le traitement des dossiers (d\u00e9lai moyen de traitement des appels&#8230;), un dimensionnement adapt\u00e9 du nombre des conseillers en fonction de la taille des parcs par maille, ainsi qu&rsquo;un niveau de d\u00e9bordement acceptable.<br \/>La CFE CGC\/UNSA insiste sur le segment \u00ab Bienvenue \u00bb quant \u00e0 la n\u00e9cessit\u00e9 d&rsquo;une extr\u00eame : vigilance RPS accompagnement des clients durant les 3 premiers mois.<br \/>L&rsquo;enjeu principal est la polyvalence pour les conseillers.<br \/>La CFE-CGC\/UNSA continuera \u00e0 \u00eatre vigilante sur la qualit\u00e9 de l&rsquo;accompagnement, la mont\u00e9e en comp\u00e9tence des \u00e9quipes, et le maintien dans l&rsquo;activit\u00e9 de l&rsquo;ensemble du personnel.<\/p>\n<p><span style=\"text-decoration: underline;\"><strong>Les votes sur le sujet :<\/strong><\/span><\/p>\n<p>Dossier en information<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pr\u00e9sentation de la Direction : L&rsquo;un des 5 sous-projets du projet PARC.Dimension g\u00e9ographique \u00e0 9 territoires d&rsquo;OrangeParc Bienvenue \uf0e8 Ce moment de vie est essentiel pour le client et sa [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[115],"tags":[],"class_list":["post-2711","post","type-post","status-publish","format-standard","hentry","category-csec-ues-orange"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"115":{"name":"CSEC UES Orange","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/comites-groupe\/csec-ues-orange\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=2711"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2711\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=2711"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=2711"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=2711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}