{"id":2959,"date":"2011-07-11T14:09:10","date_gmt":"2011-07-11T14:09:10","guid":{"rendered":"http:\/\/localhost:8080\/?p=2959"},"modified":"2011-07-11T14:09:10","modified_gmt":"2011-07-11T14:09:10","slug":"le-role-des-vigies-sera-redefini","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2011\/07\/11\/le-role-des-vigies-sera-redefini\/","title":{"rendered":"Le r\u00f4le des VIGIES sera red\u00e9fini !"},"content":{"rendered":"<p>Lors de la r\u00e9union multilat\u00e9rale avec la Direction de la Relation Client France (DRCF) de juillet 2011, la CFE-CGC\/UNSA a re demand\u00e9 des pr\u00e9cisions sur le r\u00f4le des VIGIES en AVSC &amp; CCOR.<\/p>\n<p>Les pratiques diff\u00e9rentes d\u2019une unit\u00e9 \u00e0 l\u2019autre ont pour effet d\u2019engendrer de la souffrance au travail pour l\u2019ensemble du personnel, de d\u00e9truire la coh\u00e9sion d\u2019\u00e9quipe, de cr\u00e9er des conflits de valeurs et de responsabilit\u00e9s.<\/p>\n<p>Certaines pratiques nous amenent \u00e0 nous poste la question : y a t-il&nbsp; un pilote dans l\u2019avion&nbsp;?<\/p>\n<p>\u00a0<\/p>\n<p>La DRCF a pr\u00e9cis\u00e9 qu\u2019il n\u2019y avait pas de volont\u00e9 de d\u00e9velopper le pilotage \u00e0 chaud des flux (ou VIGIE), et&nbsp; pr\u00e9cise qu\u2019aucun cadrage national n&rsquo;a \u00e9t\u00e9 donn\u00e9 sur ce point.<\/p>\n<p>\u00a0<\/p>\n<p>La CFE-CGC\/UNSA obtient que la DRCF red\u00e9finit le r\u00f4le de la VIGIE sur les plateaux service client dans le respect d\u2019un v\u00e9ritable dialogue social n\u00e9cessaire pour emporter l\u2019adh\u00e9sion de l\u2019ensemble du personnel.<\/p>\n<p>La CFE-CGC\/UNSA rappelle la n\u00e9cessit\u00e9 de r\u00e9-internaliser les appels et actes (back-office) confi\u00e9s \u00e0 la sous-traitance, permettant \u00e0 chacun de trouver sa place au sein des \u00e9quipes<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lors de la r\u00e9union multilat\u00e9rale avec la Direction de la Relation Client France (DRCF) de juillet 2011, la CFE-CGC\/UNSA a re demand\u00e9 des pr\u00e9cisions sur le r\u00f4le des VIGIES en [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-2959","post","type-post","status-publish","format-standard","hentry","category-relation-client"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"41":{"name":"USC - Unit\u00e9 Service Clients","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/rmn\/relation-client\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=2959"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/2959\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=2959"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=2959"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=2959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}