{"id":3295,"date":"2011-10-24T19:56:43","date_gmt":"2011-10-24T19:56:43","guid":{"rendered":"http:\/\/localhost:8080\/?p=3295"},"modified":"2011-10-24T19:56:43","modified_gmt":"2011-10-24T19:56:43","slug":"boutiques-orange-les-syndicats-demandent-des-comptes-a-la-direction-distributique","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2011\/10\/24\/boutiques-orange-les-syndicats-demandent-des-comptes-a-la-direction-distributique\/","title":{"rendered":"Boutiques Orange : les syndicats demandent des comptes \u00e0 la direction &#8211; Distributique"},"content":{"rendered":"<p><a target=\"_blank\" href=\"http:\/\/www.distributique.com\/actualites\/lire-boutiques-orange-les-syndicats-demandent-des-comptes-a-la-direction-17178.html\" title=\"acc\u00e8s direct \u00e0 l'article complet\">acc\u00e8s direct \u00e0 l&rsquo;article complet<\/a><\/p>\n<p>\u00a0<\/p>\n<p><strong>Les syndicats, surtout dans un grand groupe, ne se pr\u00e9occupent pas seulement de social. La CFE-CGC\/Unsa de France T\u00e9l\u00e9com Orange en apporte la preuve, en alertant sa direction sur la situation \u00e9conomique dans les boutiques. Edifiant.<\/strong><\/p>\n<p>C&rsquo;est un \u00e9change de courriers qui va au-del\u00e0 du rapport entre direction et syndicats.<strong> Le 22 septembre dernier, la CFE-CGC\/Unsa interpelle sa direction <\/strong>sur la situation \u00e9conomique dans les boutiques France T\u00e9l\u00e9com, celles poss\u00e9d\u00e9es en propre et celles issues du rachat de PhotoStation et PhotoService. La direction a r\u00e9pondu le 6 octobre.<\/p>\n<p>Un exercice oblig\u00e9, mais pas seulement. Derri\u00e8re cet \u00e9change, se profile, d&rsquo;une part l&rsquo;arriv\u00e9e de Free (qui r\u00e9alise d\u00e9j\u00e0 20% des ventes d&rsquo;adsl en France sans boutique) et, d&rsquo;autre part, l&rsquo;unification par Orange de toutes ses enseignes boutiques : PhotoStation, PhotoService, Mobistore.<\/p>\n<p><strong>Dans son courrier, la CFE-CGC\/Unsa \u00ab met le doigt o\u00f9 \u00e7a fait mal \u00bb. <\/strong>Sur la crise et ses r\u00e9percussions. Au troisi\u00e8me trimestre 2011, la fr\u00e9quentation aurait baiss\u00e9 de 15% dans les agences&#8230;<\/p>\n<p><strong>&#8230;La CFE-CGC\/Unsa d\u00e9voile pourtant un autre aspect de l&rsquo;unification des boutiques.<\/strong> Le fait que les boutiques PhotoStation, PhotoService ne disposent pas de SAV. Leur client est donc oblig\u00e9 de se tourner vers d&rsquo;autres boutiques Orange, les agences traditionnelles, qui n&rsquo;ont pas assur\u00e9 cette vente mais disposent du SAV!<\/p>\n<p>&nbsp;La direction indique avoir engag\u00e9 une mise en place progressive du SAV de la livebox dans le r\u00e9seau PhotoStation, PhotoService. L&rsquo;objectif souligne la direction est bien qu&rsquo;il n&rsquo;y ait plus de renvoi des clients entre points de vente.<\/p>\n<p><strong>Extrait : Distributique \u2013 21 octobre 2011 &#8211; Didier Barathon<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>acc\u00e8s direct \u00e0 l&rsquo;article complet \u00a0 Les syndicats, surtout dans un grand groupe, ne se pr\u00e9occupent pas seulement de social. La CFE-CGC\/Unsa de France T\u00e9l\u00e9com Orange en apporte la preuve, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[121],"tags":[],"class_list":["post-3295","post","type-post","status-publish","format-standard","hentry","category-revue-de-presse"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"121":{"name":"Dans les m\u00e9dias","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/presse\/revue-de-presse\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/3295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=3295"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/3295\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=3295"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=3295"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=3295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}