{"id":4054,"date":"2012-06-15T07:51:42","date_gmt":"2012-06-15T07:51:42","guid":{"rendered":"http:\/\/localhost:8080\/?p=4054"},"modified":"2012-06-15T07:51:42","modified_gmt":"2012-06-15T07:51:42","slug":"call-centres-account-for-18-of-french-operators-costs-cet-news","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2012\/06\/15\/call-centres-account-for-18-of-french-operators-costs-cet-news\/","title":{"rendered":"Call centres account for 18% of French operators&rsquo; costs &#8211; CET\/News"},"content":{"rendered":"<p><a target=\"_blank\" title=\"acc\u00e8s direct \u00e0 l'article complet\" href=\"http:\/www.telecompaper.com\/news\/call-centres-account-for-18-of-french-operators-costs\">acc\u00e8s direct \u00e0 l&rsquo;article complet<\/a><\/p>\n<p>\u00a0<\/p>\n<p>Thursday 14 June 2012 | 09:36 CET | News<\/p>\n<p>Around 18 percent of French telecom operators&rsquo; costs are spent on call centres, whether in-house or outsourced, according to a study by AT Kearney. Half of their call centre workers are based abroad, mainly in Tunisia and Morocco.<\/p>\n<p>(&#8230;)<\/p>\n<p>Orange estimates that 80-90 percent of call centre employees are in France. Free stated that over 4,000 of employees worked in phone-based help, some in the Paris area. Its Total Call subsidiary in Morocco has 1,700 staff. <strong>It is difficult to know how many call centre employees work abroad for French operators because outsourcers do not always have reporting obligations, but Sebastien Crozier of the CFE CGC-Unsa union puts the figure at around 30,000, or around as many as those that work in France. <\/strong>The country&rsquo;s call centre association, SP2C, estimates that between 5,000 and 10,000 jobs are under threat in the short term.<\/p>\n<p>\u00a0<\/p>\n<p><strong><span style=\"text-decoration: underline;\">Extrait <\/span>: CET \/ News &#8211; 14 juin 2012<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>acc\u00e8s direct \u00e0 l&rsquo;article complet \u00a0 Thursday 14 June 2012 | 09:36 CET | News Around 18 percent of French telecom operators&rsquo; costs are spent on call centres, whether in-house [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[121],"tags":[],"class_list":["post-4054","post","type-post","status-publish","format-standard","hentry","category-revue-de-presse"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"121":{"name":"Dans les m\u00e9dias","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/presse\/revue-de-presse\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/4054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=4054"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/4054\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=4054"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=4054"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=4054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}