{"id":4269,"date":"2012-09-19T09:17:29","date_gmt":"2012-09-19T09:17:29","guid":{"rendered":"http:\/\/localhost:8080\/?p=4269"},"modified":"2012-09-19T09:17:29","modified_gmt":"2012-09-19T09:17:29","slug":"centre-d-appels-un-cumul-de-contraintes","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2012\/09\/19\/centre-d-appels-un-cumul-de-contraintes\/","title":{"rendered":"Centre d’appels , un cumul de contraintes"},"content":{"rendered":"

Centre d\u2019appels, un cumul de contraintes<\/strong><\/p>\n

En UAT les r\u00e9ponses de l\u2019employeur aux r\u00e9clamations DP sur les quelques 45  sites font ressortir des constats disparates : r\u00e9ponses dilatoires .impr\u00e9cises<\/p>\n

De 2009 \u00e0 2011 douze accords ont vu le jour, qui ont accompagn\u00e9 le contrat social fruit des assises de la refondation notamment dans le domaine de l\u2019emploi et organisation du travail.<\/p>\n

Parfois ignor\u00e9s, parfois d\u00e9clin\u00e9s en local \u00e0 minima qu\u2019ils aient ou non re\u00e7us notre approbation, tous requi\u00e8rent d\u2019\u00eatre mis en \u0153uvre et respect\u00e9s : comment les rappeller \u00e0 l’employeur ?<\/p>\n

O\u00f9 peut-on dans la densit\u00e9 de ces textes retrouver les mesures phare ?<\/p>\n

Dans l\u2019accord t\u00e9l\u00e9travail, l\u2019accord vie priv\u00e9 vie professionnelle, l\u2019\u00e9valuation pr\u00e9vention des RPS, insertion des jeunes, GPEC, accord pour tous, projet d\u2019accord temps de pause, dans les exp\u00e9rimentations, dans les projets d\u2019accord sur les pauses \u2026<\/p>\n

Mais pour retrouver l\u2019essentiel http:\/\/anoo.rh.francetelecom.fr\/rh\/default\/EN\/all\/rh textes\/<\/a><\/p>\n\n\n\n
\n

Accords 2009 2011 signature CFE-CGC\/Uns<\/p>\n<\/td>\n

\n

Date<\/p>\n<\/td>\n

\n

O \/N<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n

Sur le t\u00e9l\u00e9travail<\/p>\n<\/td>\n

\n

22 06 2009  <\/p>\n<\/td>\n

\n

O<\/p>\n<\/td>\n<\/tr>\n

\n

Sur l\u2019emploi des s\u00e9niors et les mesures en faveur des 2emes parties de carri\u00e8res<\/p>\n<\/td>\n

\n

26 11 2009<\/p>\n<\/td>\n

\n

N<\/p>\n<\/td>\n<\/tr>\n

\n

Sur l\u2019\u00e9quilibre vie priv\u00e9e\/vie professionnelle<\/p>\n<\/td>\n

\n

05 03 2010<\/p>\n<\/td>\n

\n

O<\/p>\n<\/td>\n<\/tr>\n

\n

Sur les principes fondamentaux perspectives-emploi et comp\u00e9tences-d\u00e9veloppement professionnel-formation-mobilit\u00e9<\/p>\n<\/td>\n

\n

05 03 2010<\/p>\n<\/td>\n

\n

N<\/p>\n<\/td>\n<\/tr>\n

\n

Sur le fonctionnement des instances de repr\u00e9sentation du personnel<\/p>\n<\/td>\n

\n

06 05 2010<\/p>\n<\/td>\n

\n

O<\/p>\n<\/td>\n<\/tr>\n

\n

Sur l\u2019\u00e9valuation et la pr\u00e9vention des risques li\u00e9s aux psycho-sociaux au travail<\/p>\n<\/td>\n

\n

06 05 2010<\/p>\n<\/td>\n

\n

O<\/p>\n<\/td>\n<\/tr>\n

\n

Pour de nouveaux principes g\u00e9n\u00e9raux d\u2019organisation du travail \u00e0 FT<\/p>\n<\/td>\n

\n

27 09 2010<\/p>\n<\/td>\n

\n

O<\/p>\n<\/td>\n<\/tr>\n

\n

Insertion des jeunes<\/p>\n<\/td>\n

\n

28 02 2011<\/p>\n<\/td>\n

\n

O<\/p>\n<\/td>\n<\/tr>\n

\n

Sur la gestion pr\u00e9visionnelle de l\u2019emploi et des comp\u00e9tences<\/p>\n<\/td>\n

\n

31 03 2011<\/p>\n<\/td>\n

\n

O<\/p>\n<\/td>\n<\/tr>\n

\n

En faveur des personnes en situation de handicap<\/p>\n<\/td>\n

\n

17 05 2011<\/p>\n<\/td>\n

\n

N<\/p>\n<\/td>\n<\/tr>\n

\n

Portant sur l\u2019\u00e9galit\u00e9 professionnelle entre les femmes et les hommes de FTSA<\/p>\n<\/td>\n

\n

27 05 2011<\/p>\n<\/td>\n

\n

N<\/p>\n<\/td>\n<\/tr>\n

\n

Gestion des carri\u00e8res des porteurs de mandats \u00e9lectifs<\/p>\n

et \/ou d\u00e9signatifs<\/p>\n<\/td>\n

\n

09 09 2011<\/p>\n<\/td>\n

\n

O<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Centre d\u2019appels, un cumul de contraintes En UAT les r\u00e9ponses de l\u2019employeur aux r\u00e9clamations DP sur les quelques 45  sites font ressortir des constats disparates : r\u00e9ponses dilatoires .impr\u00e9cises De 2009 \u00e0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-4269","post","type-post","status-publish","format-standard","hentry","category-relation-client"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"41":{"name":"USC - Unit\u00e9 Service Clients","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/rmn\/relation-client\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/4269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=4269"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/4269\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=4269"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=4269"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=4269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}