Par rapport au mois dernier, nous obtenons peu d\u2019information. Seules des r\u00e9flexions sont entam\u00e9es :<\/p>\n
Une r\u00e9flexion autour des d\u00e9partements support DRH, DPERF, DEV avec :<\/p>\n
– le regroupement des m\u00e9tiers sous une m\u00eame responsabilit\u00e9 pour couvrir l\u2019ensemble des<\/p>\n
activit\u00e9s<\/p>\n
– l\u2019 identification des compl\u00e9mentarit\u00e9s de comp\u00e9tences en int\u00e9grant les d\u00e9parts<\/p>\n
Pr\u00e9visionnels.<\/p>\n
Une r\u00e9flexion sur la cr\u00e9ation d\u2019une cellule excellence et satisfaction client avec :<\/p>\n
– le regroupement des activit\u00e9s impactant la perception client pour une approche globale<\/p>\n
des dossiers, en lien avec les unit\u00e9s techniques (UIs, UAT en maille DO NC et OA)<\/p>\n
– une r\u00e9flexions en cours sur la cr\u00e9ation de poste de managers satisfaction client pour garantir<\/p>\n
le pilotage du traitement des dossiers<\/p>\n
Une r\u00e9flexions autour de l\u2019inter canalit\u00e9 du front commercial avec :<\/p>\n
– la prise en compte de la digitalisation de la relation client<\/p>\n
– la mise en place de l\u2019animation de l\u2019inter canalit\u00e9<\/p>\n
– une r\u00e9flexion sur la cr\u00e9ation de poste de web conseillers<\/p>\n","protected":false},"excerpt":{"rendered":"
Par rapport au mois dernier, nous obtenons peu d\u2019information. Seules des r\u00e9flexions sont entam\u00e9es : Une r\u00e9flexion autour des d\u00e9partements support DRH, DPERF, DEV avec : – le regroupement des m\u00e9tiers sous […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[76],"tags":[],"class_list":["post-5001","post","type-post","status-publish","format-standard","hentry","category-do-go"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"76":{"name":"DO-Grand-Ouest","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/etablissements\/directions-orange\/do-go\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/5001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=5001"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/5001\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=5001"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=5001"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=5001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}