L’histoire des r\u00e9organisations et des transferts d’activit\u00e9 a du bon :elle permet le rappel des discours de la Direction quelques ann\u00e9es auparavant. Ainsi, en 2007, la cr\u00e9ation d’un Major Service Center (MSC) \u00e0 l’Ile Maurice et la proposition d’y transf\u00e9rer une partie des activit\u00e9s de nos Unit\u00e9s Service Clients (USC) se r\u00e9v\u00e8lait obligatoire, selon elle, puisque la cr\u00e9ation d’un MSC France n’avait aucun int\u00e9r\u00eat strat\u00e9gique.<\/p>\n
Vos \u00e9lus CFE-CGC ont, \u00e0 force de proc\u00e9dures, limit\u00e9 ce transfert, le MSC de l’Ile Maurice n’ayant repris que les activit\u00e9s d’Equant \u00e0 Cesson, pr\u00e8s de Rennes (qui incluaient notamment le Service Apr\u00e8s-Vente de IT Delivery).<\/p>\n
Pour autant la CFE-CGC se f\u00e9licite qu’aujourd’hui un MSC France soit en cours de cr\u00e9ation, mais ce MSC France n’est en r\u00e9alit\u00e9 que la s\u00e9paration des \u00e9quipes internationales situ\u00e9es \u00e0 l’Unit\u00e9 Service Client Ile-de-France du reste de l’USC. Il est important que les clients \u00e0 forte port\u00e9e internationale soient trait\u00e9s avec toute la consid\u00e9ration dont Orange Business Services se vante dans la presse, mais cela implique aussi de former et motiver les \u00e9quipes qui se voient chang\u00e9es de rattachement, sans qu’aucune diff\u00e9rence ne se fasse sentir dans les services rendus aux entreprises. Pourtant, le d\u00e9veloppement de nos clients fran\u00e7ais ayant un march\u00e9 i\u00e0 l’\u00e9tranger est un enjeu important, de m\u00eame qu’il est indispensable de bien traiter les clients internationaux lorsqu’ils ont des productions en France; enfin nos services 24\/7, salu\u00e9s pour leur qualit\u00e9 au quotidien, restent un des \u00e9l\u00e9ments essentiels pour marquer notre diff\u00e9rence vis \u00e0 vis des concurrents.<\/p>\n","protected":false},"excerpt":{"rendered":"
L’histoire des r\u00e9organisations et des transferts d’activit\u00e9 a du bon :elle permet le rappel des discours de la Direction quelques ann\u00e9es auparavant. Ainsi, en 2007, la cr\u00e9ation d’un Major Service Center (MSC) \u00e0 l’Ile […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[84],"tags":[],"class_list":["post-5307","post","type-post","status-publish","format-standard","hentry","category-sce"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"84":{"name":"SCE","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/etablissements\/divisions-orange\/sce\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/5307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=5307"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/5307\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=5307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=5307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=5307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}