{"id":9185,"date":"2018-05-25T12:27:05","date_gmt":"2018-05-25T12:27:05","guid":{"rendered":"http:\/\/localhost:8080\/?p=9185"},"modified":"2018-05-25T12:27:05","modified_gmt":"2018-05-25T12:27:05","slug":"customer-support-operations-cs-o-stop-ou-encore","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2018\/05\/25\/customer-support-operations-cs-o-stop-ou-encore\/","title":{"rendered":"Customer Support &#038; Operations (CS&#038;O), stop ou encore?"},"content":{"rendered":"<p>Alors que Thierry Bonhomme communiquait dans l\u2019\u00e9mission de radio interne \u00abOn The Wave&nbsp;\u00bb sur un EBITDA sup\u00e9rieur aux objectifs et se f\u00e9licitait d\u2019une strat\u00e9gie d\u2019investissement coh\u00e9rente bas\u00e9e sur <b>4 cl\u00e9s de succ\u00e8s<\/b>&nbsp;<b>dont les salari\u00e9s\u2026 <\/b>sur le terrain, la reconnaissance des efforts est toute autre<b>&nbsp;<\/b>!<\/p>\n<p> Les collaborateurs de CS&#038;O recevant leur montant de PVM se sentent flou\u00e9s et sont laiss\u00e9s pour compte&nbsp;! <\/p>\n<p> La CFE CGC a interpell\u00e9 Paul Joyce dans une lettre ouverte fin mars sur une Part Variable Manag\u00e9riale qui ne refl\u00e8te pas l\u2019investissement et les efforts produits par les collaborateurs.<\/p>\n<p>Retrouvez notre analyse compl\u00e8te d&rsquo;une situation incoh\u00e9rente et injuste dans le tract \u00e0 t\u00e9l\u00e9charger ci-dessous. <\/p>\n<ul style=\"list-style-type: square;\">\n<li>Performance de l&rsquo;EBITDA mais \u00e9tiolement de la PVM&#8230; en incoh\u00e9rence avec les efforts de salari\u00e9s<\/li>\n<li>CS&#038;O Evolution, une nouvelle organisation qui n&rsquo;am\u00e8ne pas les gains esp\u00e9r\u00e9s, et plombe le collectif<\/li>\n<li>D\u00e9localisation et prestation de service, pour quel avenir?<\/li>\n<li>et des augmentations individuelles \u00e0 la tra\u00eene issues d&rsquo;une NAO indigne&#8230;<\/li>\n<\/ul>\n<p><a href=\"http:\/\/localhost:8080\/wp-content\/uploads\/2018\/05\/sce_cso_pvm_mai_2018__v_def.pdf\" class=\"wf_file\"><img decoding=\"async\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2010\/11\/pdf.png\" alt=\"pdf\" class=\"wf_file_icon\" style=\"border: 0px; vertical-align: middle; max-width: inherit;\" \/><span class=\"wf_file_text\">sce_cso_pvm_mai_2018__v_def.pdf<\/span><\/a><\/p>\n<hr \/>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\" size-full wp-image-9184\" src=\"http:\/\/localhost:8080\/wp-content\/uploads\/2018\/05\/delocalisation_small.jpg\" alt=\"delocalisation small\" style=\"display: block; margin-left: auto; margin-right: auto;\" width=\"363\" height=\"336\" srcset=\"https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2018\/05\/delocalisation_small.jpg 363w, https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2018\/05\/delocalisation_small-300x278.jpg 300w\" sizes=\"(max-width: 363px) 100vw, 363px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3>La CFE-CGC Orange revendique :<\/h3>\n<ul style=\"list-style-type: disc;\">\n<li>L\u2019adaptation des indicateurs au vrai p\u00e9rim\u00e8tre des salari\u00e9s de SCE et donc un nouveau calcul pour la PVM des salari\u00e9s CS&#038;O<\/li>\n<li>Une politique salariale en accord avec nos bons r\u00e9sultats&nbsp;! Ce sont les salari\u00e9s qui ont r\u00e9tabli la croissance de l\u2019entreprise.<\/li>\n<li>Une vraie GPEC au p\u00e9rim\u00e8tre de CS&#038;O France<\/li>\n<li>Le maintien des effectifs dans nos centres en France<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Alors que Thierry Bonhomme communiquait dans l\u2019\u00e9mission de radio interne \u00abOn The Wave&nbsp;\u00bb sur un EBITDA sup\u00e9rieur aux objectifs et se f\u00e9licitait d\u2019une strat\u00e9gie d\u2019investissement coh\u00e9rente bas\u00e9e sur 4 cl\u00e9s [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[84],"tags":[],"class_list":["post-9185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sce"],"blog_post_layout_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false]},"categories_names":{"84":{"name":"SCE","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/etablissements\/divisions-orange\/sce\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium-plus":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-portrait":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-medium-square":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-large":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"cvmm-small":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false],"full":["https:\/\/dev.cfecgc-orange.app\/wp-content\/uploads\/2010\/11\/pdf.png",20,20,false]},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/9185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=9185"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/9185\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media\/12"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=9185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=9185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=9185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}