{"id":9395,"date":"2018-07-16T12:38:01","date_gmt":"2018-07-16T12:38:01","guid":{"rendered":"http:\/\/localhost:8080\/?p=9395"},"modified":"2018-07-16T12:38:01","modified_gmt":"2018-07-16T12:38:01","slug":"information-sur-les-orientations-de-la-direction-clients-grand-public","status":"publish","type":"post","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/2018\/07\/16\/information-sur-les-orientations-de-la-direction-clients-grand-public\/","title":{"rendered":"Information sur les orientations de la Direction Clients Grand Public"},"content":{"rendered":"

Points cl\u00e9s<\/h2>\n

2018 est une ann\u00e9e de transition entre la strat\u00e9gie de diminution de la non-qualit\u00e9 et celle de l\u2019acc\u00e9l\u00e9ration du digital. L’objectif est d’am\u00e9liorer le parcours client et avoir plus de cr\u00e9ation de valeur.<\/p>\n

DCGP exprime sa volont\u00e9 de poursuivre ses efforts de diff\u00e9renciation sur le d\u00e9veloppement des comp\u00e9tences, et la data au service de la connaissance client. Par ailleurs, sont attendues des \u00e9volutions sur nos technologies ainsi que sur la PVC.<\/p>\n

Retrouvez l\u2019int\u00e9gralit\u00e9 du dossier<\/a><\/p>\n

Analyse de la CFE-CGC<\/h4>\n

Nous constatons des avanc\u00e9es tr\u00e8s positives tant sur la qualit\u00e9 que sur notre diff\u00e9renciation qui valorisent nos r\u00e9sultats :<\/p>\n

– Diminution des cas d\u2019insatisfaction et en cons\u00e9quence r\u00e9duction du churn (taux de r\u00e9siliation) <\/p>\n

– Notons tout de m\u00eame que dans l\u2019\u00e9volution du maillage du r\u00e9seau de boutiques, la fermeture des boutiques se poursuit, et le rythme de cr\u00e9ation des smart stores s\u2019acc\u00e9l\u00e8re. La GDT (Filiale Orange \u2013 G\u00e9n\u00e9rale de T\u00e9l\u00e9phonie) poursuit la strat\u00e9gie de reprise d\u2019une partie de nos boutiques. S\u2019agissant d\u2019une filiale, les \u00e9lus CE OFS n\u2019ont pas la visibilit\u00e9 sur les conditions de reprise.<\/p>\n

Enfin la commercialisation d\u2019Orange Bank se cherche avec les contraintes tr\u00e8s fortes de formation, des consignes m\u00e9tiers pour les conseillers en boutique. Nous attendons des solutions de la part de la direction.<\/p>\n","protected":false},"excerpt":{"rendered":"

Points cl\u00e9s 2018 est une ann\u00e9e de transition entre la strat\u00e9gie de diminution de la non-qualit\u00e9 et celle de l\u2019acc\u00e9l\u00e9ration du digital. L’objectif est d’am\u00e9liorer le parcours client et avoir […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-9395","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":{"1":{"name":"Uncategorized","link":"https:\/\/dev.cfecgc-orange.app\/index.php\/category\/uncategorized\/"}},"tags_names":[],"comments_number":"0","wpmagazine_modules_featured_media_urls":{"thumbnail":"","cvmm-medium":"","cvmm-medium-plus":"","cvmm-portrait":"","cvmm-medium-square":"","cvmm-large":"","cvmm-small":"","full":""},"_links":{"self":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/9395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/comments?post=9395"}],"version-history":[{"count":0,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/posts\/9395\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/media?parent=9395"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/categories?post=9395"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dev.cfecgc-orange.app\/index.php\/wp-json\/wp\/v2\/tags?post=9395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}